Skip to main content
This topic has been closed for replies.

2 replies

M
Matt250743369wnjAuthor
Participant
July 1, 2022

HI Akanchha,

 

1. Adobe Acrobat DC (22.001.20142)

2. I have and it did not work.

3. Just checked and also updated to the latest.

4. I have not tried to scan files on a different format. 

AkanchhaS8194121
AkanchhaS8194121
Legend
July 5, 2022

Thanks for the details. 

Please try the following steps to see if that helps:

1- Open Acrobat>Help>Run "Repair Installation"

2- If it still doesn't help, then use this cleaner tool for the removal of the app: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and do a fresh install: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

Thanks,

Akanchha 

M
Matt250743369wnjAuthor
Participant
July 8, 2022

I'm sorry, but it still did not work. Steps I take.

  • Select Scan & OCR
  • Scan Document
  • "paper Source" switch it to Document Feeder (It always comes up Flatbed and it never used to)

Let me know if there is anything else I can do. 

  • Select Scan and only scans the first page, nothing else. 
AkanchhaS8194121
AkanchhaS8194121
Legend
July 1, 2022

Hi Matt,

 

Thanks for highlighting this to us.

Please confirm the current version of Acrobat and OS you are working with? This issue was highlighted earlier but later was resolved with Acrobat's release patch. Have you started experiencing this behavior after making any changes? 

 

1- Check for Acrobat's update. Open Acrobat>help>check for update

2- Try with a different file

3- Make sure you have the latest printer drivers installed.

4- Does it (printer) work fine with other file formats when scanned?

 

Let us know more about it.

 

Thanks,

Akanchha 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices