Skip to main content
jamesf55099043
Participant
April 29, 2020
Question

Scanning Problem: pdf opens as jpg

  • April 29, 2020
  • 2 replies
  • 471 views
I have a HP Officejet Pro 8710 printer. When I scan to my Lenovo computer using the pdf setting (eithe flatbed or Feeder) I get the scan ok and it shows it as a pdf file but when I open the file it opens more like a JPG file and not a pdf file. I have had my computer and my printer for several years and the scanning always worked correctly but not now. Please help
 
This topic has been closed for replies.

2 replies

Bernd Alheit
Community Expert
Community Expert
April 30, 2020

Does you scan the document with Acrobat DC?

ls_rbls
Community Expert
Community Expert
April 30, 2020

Please indicate in which operating system is this happening.