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james1017
james1017
Participating Frequently
March 2, 2025
Question

Scrambled text

  • March 2, 2025
  • 1 reply
  • 899 views

I have spent a total of 18 hours over 3 days and talked to five people at Adobe and I'm puzzled that I am coming up with better Solutions and options than the people that work there and I'm not even in the computer field. It seems like I know more about computers than they do. I don't have time to fix your software. Then they yell at us for being nasty. What do you expect it is very frustrating. When I fall short at my job people yell at me. This is more than falling short though this complete failure as I cannot use the software im paying for with scrambled text. You need to provide sequential prompts not missing a single step on how to fix this. 

    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 2, 2025

    @james1017 

     

    I see that you have made two previous replies in a thread in the Acrobat forum from 2017 about Acrobat X, and have moved your post from Using the Community to a new thread in the Acrobat forum. 

     

    • What (exact) version of Acrobat are you using? What is your OS?

     

    • Is the scrambled text on a PDF that you created or that you downloaded or that a colleague created?

     

    • What is the source document? Word? Excel? InDesign? Something else?

     

    • Are Type 1 fonts being used? (Properties > Fonts tab)

     

    • Can you tell us the "better solutions and options" you have found, and is it working now?

     

    Screenshots will help us to help you.

     

    Jane

     

    james1017
    james1017Author
    Participating Frequently
    March 3, 2025

    Hi. Thank you for responding I'm going to have to get back to you I spent three days on that last week and several hours over the weekend.  I'm now "backed up" on other things and have to move on to some other things at work. I even had someone from Adobe "take over my computer" and he still couldn't do it. I will get back to you by the end of the week. Thank you Jim. 

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