Screen goes black when adding signature

It's December 2024, paid Adobe subscription, precisely for this and this is happening, except that I am unable to esc. I have to force quit, and therefore, I lose all information filled in the form. This is extremely frustrating, no customer help, how is this even possible. 

USELESS!!! How can you charge for this product with good concience?!? 

If you guys still experience this issue, open %appdata%\Roaming\Adobe\Acrobat and delete the DC folder.

You can remove also the DC folders from AppData\LocalLow\Adobe\Acrobat and AppData\Local\Adobe\Acrobatif you want.

I am also facing the same problem as you :((

Me again. It's April 2023, and I still can't add a signature in Acrobat.  I hate Acrobat so much. Adobe charges a lot but only focuses on changing the interface. If the function doesn't work, who cares how fancy it looks???? Acrobat is soooooo buggy. It complains about the incompatibility with my system setting when I launch it, and blacks out when I try to add a signature. I literally hate it. Solutions like rebooting, changing preferences, and checking anti-virus software are workaround, and none of the workaround works. I hope when engineers at Adobe really fix the bugs I am still alive. 

Same issue here and none of the solutions work. I mean its Nov 2022, and the problem has not been fixed yet. 

Anyone who encounters similar behaviour in a virtualized environment may find this useful.

I encountered this issue with blank screens for Signature and other features after updating from Reader 2018.x to DC 2022.x in my organization's Virtualized Citrix Desktop (VAD) environment. The Fix I had to employ was to add the three Adobe processes to the UviProcessExcludes list for all VAD hosts at HKLM\SYSTEM\CurrentControlSet\services\CtxUvi\UviProcessExcludes for DC Version 2022 the additions to the list should be  'otherprocesses.exe.....;Acrobat.exe;AcroCEF.exe;RdrCEF.exe'. Further Details can be found on the post I made at the bottom of page three here https://discussions.citrix.com/topic/403607-after-upgrading-715-ltsr-cu1-to-1906-opening-adobe-reader-dc-produces-a-pop-up-error-werfaultexe-0x0000142/page/3/#comment-2093913

Please mark this as an accepted answer if this works for you!

This has started happening to me, and has essentially rendered the program unusable.  I am having to print the documents required for signing, which is extremely time consuming, a waste of paper, not to mention a waste of money on this program.

I have tried the fixes outlined here, and unformately don't have Photoshop installed at work.

An effective fix would be extremely helpful, folks.

I faced the same issue but found an interesting thing which I overlooked.

The cause of the problem is - either the PDF file has  READ ONLY attribute or it is downloaded into a Protected folder in Windows (such as TEMP). I guess the folks at the acrobat dev team coded the security in such a way that, any PDF files opened from TEMP folders cannot be changed/modified. Thus adding signature fails. +1 to Adobe security folks. 0 to Adobe QA folks.

When I moved my PDF to a normal folder (like DESKTOP or DOCUMENTS or any user created folder) and tried to add signature, it worked flawlessly.

For those who get Black Screen on their Adobe Acrobat Reader check this video blow to solve the issue in 1 mint

https://youtu.be/MCShMwo55C8