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Correct answer ankit_sharma17144863

Hi @dougs55005891 ,

Please follow below steps to resolve the error:

- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:

'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Please let us know if this resolves the issue.

 

Thanks,

Ankit

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 12, 2022

Hi dougs55005891,

 

Thank you for reaching out.

 

Would you mind sharing more details about this issue?

- Did you start receiving this error recently?

- Share the steps that pop-ups the error message.

- Share the current Acrobat and OS versions on the machine.

 

Thanks,

Meenakshi

D
dougs55005891Author
Participant
October 12, 2022

Hi Meenakshi,

Thank you for responding.

Here are the answers to your questions.

  1. Yes, I just started receiving this error as of yesterday.
  2.  Steps - click on pdf file, adobe window opens up for me to sign in.  As I start to type my user id, the pop up error message appears.  At that time I can either select yes, no or close.  I have tried all multiple times, but nothing moves forward.  From, there since nothing happens, I have to go to my task manager and close the task.
  3. Not sure which Acrobat Pro with Windows 10
A
Adobe Employee
ankit_sharma17144863Correct answer
Adobe Employee
October 14, 2022

Hi @dougs55005891 ,

Please follow below steps to resolve the error:

- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:

'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Please let us know if this resolves the issue.

 

Thanks,

Ankit

radzmar
Community Expert
radzmarCommunity Expert
Community Expert
October 11, 2022

The error says that there's a property missing in the script funcaptcha_api.js loaded from a third party (https://adobe-api.arkoselabs.com). When and where does this appear?

M
Matt264865076c0d
Participating Frequently
October 11, 2022

It appears when you're trying to sign in. At least it does for the users that have contacted me. I wish I would hear something back from Adobe about this. They either need to disable the script, or get Arkose Labs to fix their script. I just blocked the domain for now and that worked. 

D
dougs55005891Author
Participant
October 11, 2022

How do you block the domain?

 

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