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jonnaalley
jonnaalley
Participating Frequently
Apr 13, 2026 5:35 PM UTC
Answered

Scroll bar only appears when viewing on laptop, not monitor

Hi,

I’ve noticed a number of changes from the latest Acrobat update, including the disappearing scroll bar when viewing a pdf on my monitor, rather than my laptop. When I view a pdf on my laptop, my scroll bar will always appear. When I shift my file over to view on my monitor, the scroll bar disappears and only appears if I hover over it intentionally. Below is a screenshot of my file displayed on my monitor with no scroll bar appearing.

This is incredibly inconvenient as I merge files all the time and rely on the scroll bar to know approximately where I am in any given document. 

For troubleshooting, I updated display and view settings, continuous, single-page, the whole sha-bang, and nothing worked that would make the scroll bar appear at all times when viewing on my monitor.

Help!

 

 

      Meenakshi Negi
      Meenakshi NegiCorrect answer
      Community Manager
      Apr 20, 2026 6:49 PM UTC

      Hi jonnaalley,

       

      Thank you for reaching out, and sorry for the trouble caused.

       

      Acrobat now aligns its scrolling behaviour with operating‑system–level scroll bar frameworks. Scroll bars may auto‑hide until you hover over them. The behavior can differ between displays, particularly when:

      • Using an external monitor behaviour.
      • Displays have different resolutions or scaling (common with laptops + monitors).

      If you’re on Windows and the scroll bar only appears on hover when using an external monitor, try the steps suggested below:

      1. Open the Windows Settings (Win + I)
      2. Go to Accessibility > Visual effects
      3. Turn Always show scrollbars ON
      4. Restart Acrobat.

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      View reply

      7 replies

      interteam
      Participant
      Jul 21, 2026 4:20 AM UTC

      This didn’t work for me. Extremely frustrating. Use other products may be the way to go.

      Translate
      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      Jul 21, 2026 7:25 AM UTC

      Hi interteam,

       

      Thank you for reaching out, and sorry to hear that you are experiencing the similar issue.

       

      Since the previous suggestion did not work for you, could you please provide more information about the problem? It would be helpful if you could share a short video demonstrating what happens. Additionally, please include the version numbers of Acrobat and your operating system.

       

      Let us know if you need any help.

       

      Thanks,

      Meenakshi

      Translate
      interteam
      Participant
      Jul 24, 2026 3:13 AM UTC

       

      There is no scrollbar anymore, ocasionally appears ramdomly and it goes away again. have to scroll manually or type page number.

      Translate
      jonnaalley
      jonnaalleyAuthor
      Participating Frequently
      Apr 28, 2026 9:58 PM UTC

      Thank you so much--this worked for me! This fix combined with the ruler tick mark issues resolved in the latest update have taken away all of the homicidal feelings I was having working in Acrobat the last couple months! I really appreciate the help :)

      Translate
      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      Apr 29, 2026 10:46 AM UTC

      Hi jonnaalley,

       

      Glad to know the issue is fixed. Thank you for updating here.

      Let us know if we can be of any help.

       

      Thanks,

      Meenakshi

      Translate
      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      Apr 20, 2026 6:49 PM UTC

      Hi jonnaalley,

       

      Thank you for reaching out, and sorry for the trouble caused.

       

      Acrobat now aligns its scrolling behaviour with operating‑system–level scroll bar frameworks. Scroll bars may auto‑hide until you hover over them. The behavior can differ between displays, particularly when:

      • Using an external monitor behaviour.
      • Displays have different resolutions or scaling (common with laptops + monitors).

      If you’re on Windows and the scroll bar only appears on hover when using an external monitor, try the steps suggested below:

      1. Open the Windows Settings (Win + I)
      2. Go to Accessibility > Visual effects
      3. Turn Always show scrollbars ON
      4. Restart Acrobat.

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      Translate
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