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Sholy80
Participant
May 14, 2020
Question

Segmentation fault. I can not open Acrobat DC crashes right away.

  • May 14, 2020
  • 2 replies
  • 2479 views

I was not able to open Acrobat DC. It crashes right away. 

 

Process: AdobeAcrobat [34338]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 20.006.20042 (20.006.20042)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: AdobeAcrobat [34338]
User ID: 501

Date/Time: 2020-05-14 12:20:41.377 -0700
OS Version: Mac OS X 10.13.6 (17G11023)
Report Version: 12
Bridge OS Version: 4.2 (17P3050)
Anonymous UUID: B1F0F177-4365-697B-43D6-033196329B87

Sleep/Wake UUID: C8BCAA41-02DD-4C66-AEDA-E9133C629B46

Time Awake Since Boot: 240000 seconds
Time Since Wake: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
May 18, 2020

Hi Sholy,

 

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

 

If the issue still persists, please update the application to the new version 20.009.20063 available. Go to Help > Check for updates and see if that works.

 

If it still doesn't work, please enable the root account in Mac (https://support.apple.com/en-us/HT204012) or create a new test user profile with full admin rights and try using the application there and check.

 

Let us know how it goes

 

Regards

Amal

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
May 21, 2020

++Adding to the always valuable guidance of  Amal, 

 

Just today another optional update was released addressing additional known issues.

 

I would suggest that you try and apply the two updates that were released for May 2020.

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

 

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
May 14, 2020

Is this happening everytime you try to open a particular file or with any file?  or just trying to open Acrobat by itself?

 

Have you try to go to HELP --->> "Repair Installtion" ?

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