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Answered

Select default printer

Forum|Forum|4 years ago
November 30, 2021
28 replies
30240 views

Hi,

I use Acrobat pro DC (2021.007.20099) on my Mac (Monterey 12.01.1) and have the problem that the default printer by the operating systemis not selected from Acrobat.
The standard printer works fine from other applications and is selected immediately. But a different printer is always suggested for Acrobat. If I then select the default printer, it will be used - as long as the Acrobat app remains open. If I close the app and then open a PDF again, the wrong printer is suggested again.

Does any of you have an idea what I can try?

This topic has been closed for replies.

Correct answer Riley2013

It's fixed for me as well on Build 20112!

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printer27655688d2ps

Participant

Since Monterey was launched on October 25 and my version of Acrobat was released on October 12, I wasn't sure. It's hardly a coincidence, though, that we are all talking about the same Mac OS version and issue.

Strangely, delayed printing is the only printing issue mentioned.

https://www.printsupportusa.com/how-to-find-printer-ip-address-on-windows-and-mac/

I wonder if the Standard and Pro versions experience the same issue; perhaps paid versions to receive preference.

B

berndh8291643

Participant

All of sudden, I no longer have this problem and it seems to be fixed for me. I did not do or change anything. Perhaps there was an Adobe update to fix this?

Brad @ Roaring Mouse

Community Expert

Same here. There has been an update in the past week (Build 20112) that seems to have resolved the issue. Fingers crossed!

B

Brian241036711p1l

Participant

I am seeing this on both Adobe and Illustrator (CC) on Monterey. I haven't checked any others.

M

Muntasir23858670mzcx

Participant

Hlw Lightroom. sir my account not show select subject. so please kindly take him

J

John23838670d6uq

Participant

So, I am having the same issue as everyone, HOWEVER, I am using Windows and trying to print PDF attachments on Outlook. I have talked to our IT guy and he is stumped too.

My default printer is set in my Windows OS settings. When I try to print a regular email, it prints fine to my default printer. However, when I open a PDF attachment in that same email, and try to print that, the first printer that pops up is NOT my default printer.

I had the setting in Outlook selected to print both the email and attachment at the same time, and it was printing both at different printers. It sounds like this issue is at the Adobe level, not the Microsoft/Apple/Profile/etc. level.

Anybody's two cents is appreciated!

Amal.

Community Manager

Hi there

We are sorry for the trouble. This issue is already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we get any news from them.

Regards

Amal

S

sarfan500

Participating Frequently

I've been having the exact same problem with Monterey but renaming your printers is not a 'fix', to me, it is a crude workaround more akin to the 1980s than 2022. In addition, renaming a printer(s) in a networked environment just means a whole lot more frustration and busywork which is not deserved as this is a supplier (ie: ADOBE) created the problem, and ipso facto, us, the paying customers reasonably expect your engineers Amal to fix it in a timely manner (ie: by now).

It's not as though there are only a handful of users worldwide who will be affected by this either, and not as though we are paying a pittance for this software. When you pay BIG $ you rightly expect BIG $ service. Different altogether if this was shareware written by some bloke sitting in his living room, eating pizza and Coke.

It seems to me Amal that this has been assigned the lowest possible priority in Adobe World? Is it possible to reassign this away from the work experience kid/cadet and get someone(s) who really knows what they are doing, onto it, for that is how it looks from the user point of view to me?

Motivation and progress do seem to be lacking at your end, so why not get the TV set, comfy chairs, doughnuts, and key to the company pool and massage centre taken away, and have cartons of Red Bull/V and posters of Uncle Jeff (Bezos) spread all around the lab, as incentives until the proper update is found and promulgated?

I don't know if you are familiar with the old chant, "What do we want?", "When do we want it?", but that pretty much sums it up IMHO. Ta.

R

Rachael23738078cjh3

Participant

I have wasted so many Dymo labels due to this problem that Adobe doesn't seem to want to fix. Adobe, want to buy me some new labels?

M

MICHAEL237880604dwh

Participant

THANK YOU, dswau! You explained and solved a mystery that has been irritating me for months. I'm using Adobe Acrobat Reader DC ver. 2022.001.20085 with macOS Monterey12.2. Before I read your work-around instructions, I had tried renaming my HP LaserJet and my Dymo Lablewriter printers by deleting all the printers, reinstalling and adding "1" or "A" before HP to make it first alphabetically in the printer list. That did make it appear first in the list of printers, but Acrobat Reader continued to incorrectly pick "Dymo" as the default printer. Only when I did EXACTLY as you suggested (deleting the word "Dymo" during reinstallation) did Acrobat Reader correctly pick HP as the default printer. Thank you, again - I doubt that I would ever have tried that variation. (And Adobe, I assume you haven't corrected the problem because Acrobat Reader is a non-revenue-generating application, and therefore a very low priority. If so, please reconsider. A bad user experience with such a widely-used application like Acrobat Reader, creates a disincentive for purchasing other Adobe prodocts.)

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Riley2013

Participant

I have the same issue, running MacOS Monterey

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LukasPrime

Inspiring

Is anyone else catching the irony that Adobe has defined the print industry for decades with Acrobat and PDF technology, but now they struggle with something as simple as letting Acrobat use the system default printer?

suebama

Participant

i don't think they are stuggling with it because i don't think they're thinking about it at all.

Amal.

Community Manager

Hi there

We are sorry to keep you waiting.

This issue is already in discussion with the engineering team and they are working on it to find the fix. We do not have a fixed timeline on this, will share the update as soon as we get any news from them.

Thanks for your time and patience

Regards

Amal

suebama

Participant

100% my problem as well, acrobat keeps defaulting to my dymo label printer if i don't catch it first. i've set the printer settings to my default laser printer numerous times. this is ridiculous, and seems like it has been an unaddressed problem for ages.

suebama

Participant

PS... the best solution is the one mentioned early on: delete the offending printer from your printer settings and then reinstall it, but put an "x" in front of the name so it drops down to the bottom of the list alphabetically.

Sillydg

Participating Frequently

If you put an "x" in front of the name, it will go to the bottom of your printer list. But if you want Acrobat to automatically select your "default" printer, when you reinstall it, put a "1" or "_" in front of the name to have it at the top of the list. Acrobat selects the first printer in the list.

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Uberfiend

Participant

I have the exact same issue with Acrobat Pro DC. Interestingly, this week's (7 March 2022) does not fix the issue. It's frustrating that Adobe does not appear to understand how to analyze issues like this. When no other applications, including other Adobe apps, seem to have the problem, Acrobat itself is the most likely culprit. I've probably wasted an entire roll of Dymo labels already.

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