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Timo Goldau
Timo Goldau
Participating Frequently
November 30, 2021
Répondu

Select default printer

Hi,

I use Acrobat pro DC (2021.007.20099) on my Mac (Monterey 12.01.1) and have the problem that the default printer by the operating systemis not selected from Acrobat.
The standard printer works fine from other applications and is selected immediately. But a different printer is always suggested for Acrobat. If I then select the default printer, it will be used - as long as the Acrobat app remains open. If I close the app and then open a PDF again, the wrong printer is suggested again.


Does any of you have an idea what I can try?

    Ce sujet a été fermé aux réponses.
    Meilleure réponse par Riley2013

    It's fixed for me as well on Build 20112!

    28 commentaires

    Afficher les réponses précédentes
    kennr64142428
    kennr64142428
    Participant
    March 5, 2022

    I have the same problem, It started when I upgraded to Monterrey and while every other app defaults to the default printer, Acrobat always defaults to the wrong one (starts with C instead of my default printer which starts with H). I HAVE WASTED SO MUCH PAPER BY NOT NOTICING AND MANUALLY CHANGING THE PRINTER EVERY TIME. This is ridiculous.It shouldn't be brain surgery to code Acrobat so it defaults to the system default printer. FIX THIS! You charge us a small fortune each month for Creative Cloud (I use five out of the total programs) AND YOU CAN'T GET THIS RIGHT??? Does Adobe look at this page or these complaints?

      S
      sarfan500
      Participating Frequently
      April 1, 2022

      I think the simple answer is 'WDGaF' (ie: 'No').

      N
      nbrennan2103
      Participant
      March 4, 2022

      Monterey 12.2.1 and I still have this same issue.  Only program on my comupter that defaults to the wrong printer.   Please fix this.  I don't want to have to uninstall and reinstall printers every time I add or remove one.  Seems like a silly "fix.  

        P
        paularking1
        Participant
        March 3, 2022

        I have the same exact problem.

         

        I am at home, not on a company domain, have no issues with profiles (as one of the techs tried suggesting on here), and have my HP Laserjet set as my default in OS X and yet it keeps jumping to my other printer.

         

        This is simply unacceptable that so many people can be complaining about this for so long, and such a tiny but significant bug STILL cannot be fixed by Adobe! We love the frequent updates and new features and development in all the CC products, but aren't our monthly payments supposed to also go towards support and maintenance?  

         

        It would be a wonderful suprise if the next update could fix this problem. 

          S
          sarfan500
          Participating Frequently
          April 1, 2022

          You have overlooked the basic premise of 'Can Do Capitalism' I'm afraid. The fix for a problem that never existed in their lab testing will be invisibly incorporated into the next version for which we will have to pay an extraordinary amount of money for, only to find a different bug mysteriously popping up in that one too.

          In the meantime, the Execs drool over their bonuses for a job 'well done', and shareholders will sing and dance with glee at how their profits have soared with the increased sales.

          And we all stay firmly attached to the breast because it is what it is (says me after spending over 50 hours trying to figure out why selected Adobe products refuse to work with popular and widely used graphics card drivers, unlike almost every other software package on the planet).

          T
          TrishMeyer99
          Known Participant
          February 25, 2022

          Also have this issue: Acrobat chooses "Epson" (photo printer, rarely use) instead of my Mac default "HP" laser printer. Very annoying. Will delete the Epson and reimport/rename, but this was reported last November so really should be fixed by now. 

          L
          LukasPrime
          Inspiring
          February 25, 2022

          I would love to know how many dollars worth of labels etc and total hours have been wasted worldwide because of this ridiculous issue. Seriously, how hard is it to stop Acrobat overriding the system defaults? This should be a 5 min fix. 

            T
            Troy D. Hector
            Participant
            February 25, 2022

            @7443664,

             

            What is this most recent update? This issue has been going on far to long! My entire company uses Macs, and this has been a huge productivity killer.

              peterd37560947
              peterd37560947
              Participant
              February 23, 2022

              Same problem as eveyone else. Running Montey 12.2.1 on a macbook pro. 😞

               

              rusoblanco
              rusoblanco
              Participating Frequently
              February 21, 2022

              Same issue here. Please address and fix this! 100% repeatable on every Mac in my office. 

               

              Current machine is running Mac OS 12.2.1 and latest release of Acrobat DC. Adobe is not recognizing the systems default printer and prints docs to my label printer if I'm not paying attention. 

                S
                slaflamme
                Participant
                February 18, 2022

                I have the same problem. I am retired but have 4 different printers because I travel to see family and sometimes need to use their printer for printing out tickets or other bits of flotsom. I am on a macbook pro with Monteray. Whenever I print, my default is my HP which works everytime.  But my daughter's Brother HL is first in the list so Adobe chooses this instead of my system's default HP. Really annoying that this can't be fixed.

                Sillydg
                Sillydg
                Participating Frequently
                February 18, 2022
                I too wish that Adobe would fix this problem. After all, they broke it. 🙂 But this is such a “first-world” problem. If I have to manually switch to the right printer, I can live with that.

                David
                L
                LukasPrime
                Inspiring
                February 18, 2022

                Just wanted to chime in and say as of 18 Feb we still don't have a resolution for this. Acrobat (and only Acrobat) is continuing to ignore the macOS default printer setting (Monterey 12.2.1)

                  Amal.
                  Amal.
                  Legend
                  February 18, 2022

                  Hi there

                   

                  Hope you are doing well and sorry to hear that. This issue is already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we will hear anything form them.

                   

                  Thanks for  your time and patience.

                   

                  Regards

                  Amal

                    Hans Bos Amsterdam
                    Hans Bos Amsterdam
                    Known Participant
                    February 18, 2022

                    Thank you Amal for your reactuon. Good luck!

                    P
                    paqefihqaphiwubvcapiwcnu
                    Participant
                    February 1, 2022

                    I too have this problem with Acrobat.  This expensive subscription app always wants to print to a small Epson Photo Printer unless I remember to change the printer EVERY TIME I want to print a document. It is very annoying and I am also tired of this nonsense.  Adobe, you are a software company.  You charge plenty for your products.  Really, this nuisance bug you can't just fix?  How many software developers/coders do you have?  Come on, fix the damn thing!  And stop with the useless "check this" links that do not work.  We are not stupid or unfamiliar with Acrobat or macOS.

                      M
                      maxqd
                      Participant
                      February 3, 2022

                      I agree, we pay each and every month for these things to work, I also have problems in Photoshop that take me back to the old days before Creative Suite. Always some annoying bug or failure to update code.

                       

                       

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