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Correct answer yoavy82012241

I was suffering from the same issue with an HP LaserJet:

  • image capture to tiff works.
  • Hp Easy Scan works
  • Adobe Acrobat in B&W works
  • scan tool shows preview, but then when scanning in color complains about color format

 

 

  1. Go to System Preferences >> printers&scanners and remove the printer.
  2. Go to the HP website to download drivers. The link here happens to be for my printer.. but it may differ for other models (although I doubt it,  the software looks like it's intended for all HP printers).
  3. DO NOT GO with the recommended "HP Smart App". Instead, look under "drivers" and download "Install HP Easy Start". 
  4. When running the above it will identify your printer, and prompt you to install the latest HP Smart Software....   AGAIN DO NOT DO THAT...  Instead click on the red X to close the window.  Doing so will open a pop-up giving you the option of  "Skip to Software Download".
  5. Select both "Essential Software" and "HP Easy Scan", and hit Install.  This should finally update your driver correctly.
  6. Run Adobe Acrobat X or whatever, and try to scan (it worked for me).

 

Yes, all these instructions actually do is update your driver (pretty much the recommendation Adobe gives, but HP makes that VERY VERY hard as they keep pushing you to use the HP Smart app instead).

 


once again try to route you to the HP Smart App.  Skip and install the old stuff instead: 

13 replies

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S
Some Guy in GA
Participating Frequently
December 7, 2016

juanc15542684, did you ever get a solution for this problem?  I'm having the same problem scanning from Adobe Acrobat 11 (in Sierra 10.12.1) from an HP LaserJet Pro MFP 476.  However, I am able to scan color using Sierra's native "Image Capture" app, and save that to a PDF.   So that indicates that Acrobat has a glitch in the Sierra environment.

T
tellybobs2
Participating Frequently
November 29, 2016

Hi, I just tested the scanning again after updating to CC 2017, and it still gives me the same error. Did you manage to have a closer look at this problem yet? Thanks, Tom

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
November 30, 2016

Hi Tom,

We investigated this issue. We were not able to reproduce it locally. So it was difficult to analyze what exactly the root cause is.

We will update you soon with the fix or some workaround.

Thanks.

G
geekgardener
Participant
January 31, 2017

I'm having same issue using with the Adobe using an HP Scan Jet 3500 f1  on a Mac.

Works fine in text or black and white.

No combonation of settings of JPEG, JPEG2000, etc would work with color. 

In color this is the error message:

"The Selected Color Format is not supported"

Thank you for any advice or help,

Dedicated adobe user, having 4 accounts

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
September 22, 2016

Can you please share following details to help us identify and resolve the issue ASAP:

- OS detail

- Acrobat version

- Scanner detail

- Which format you are scanning with

- Are you able to scan with same format from any other app like Scanner's utility/Image Capture or other software.

Thanks,

Lovekesh Garg

T
tellybobs2
Participating Frequently
October 18, 2016

Hi Lovekesh,

I have the same problem: The Selected Color Format is not supported

Os: MacOS Sierra

Acrobat version: Acrobat Pro DC 2015.020.20039

Scanner details: HP Photosmart 7520

Format: tried several, JPEG, JPEG2000

Image Capture: works fine

Thank you,

Tom

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
October 20, 2016

Sorry for the problem you are facing. We are verifying it inhouse. Meanwhile please share 1 more thing, is this issue only with color scanning or for Gray-scale and B&W also.

Thanks.

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