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Participant
June 12, 2024
Question

Selecting multiple pages is challenging with the new version

  • June 12, 2024
  • 1 reply
  • 1190 views

I scan large quantities of pages. It's easier to scan the entire document, including the front and back, in one scan which leads to many blank pages that must then be deleted. I will also need to extract some of the pages to a seperate docunent by itself. This new version has made this incredibly challenging, less effecient, and time consuming. It's inevitable that I have to highlight.....and rehiglight.....and rehighlight.....and rehighlight the same group of pages because the highlighted pages unhighlight. It's also inevitable that the very first page I highlight is RARELY a part of the export or highlight for reasons that are unknown to me since it is clearly highlighted. Going through and clicking.....every....every.....single.....checkbox..... on.....a.....page.....in......order......to.....highlight/select......a......page......to......delete.....will.....NEVER..... happen.....because ....many..... times......I'm.....selecting.....50+.....pages......in...... each......scan. This new version is absolutely horrible. 

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1 reply

Amal.
Legend
July 2, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

 

Also go through the help page (https://adobe.ly/4bqwrPR) and see if that works.

 

~Amal

Sirk7778Author
Participant
July 2, 2024

It's with any and all PDF's. All my files are on the cloud and/or our network. I saved one to my local drive and PDFs are doing the same thing. I'm on the latest version of Acrobat. Used to be called Standard but it's not called anything anymore. 

Amal.
Legend
July 3, 2024

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal