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Dalton5E50
Participant
November 11, 2021
Answered

Send by mail coming up blank

  • November 11, 2021
  • 2 replies
  • 641 views

When I try to email a document from adobe reader it comes up as a blank box. I have the most up to date version and have tried to fix the issue. I see other users have had this problem. When will this be addressed?

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

2 replies

Amal.
Amal.Correct answer
Legend
January 11, 2022

Hi there

 

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

Amal.
Amal.
Legend
November 12, 2021

Hi Dalton

 

Hope you are doing well and sorry for the trouble.

 

This issue is already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we hear anything from them.

 

I have also shared more information with you in private message please check

 

Thanks for your time and patience

 

Regards

Amal

 

[Edited]

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