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JackieChurcher
Participating Frequently
January 31, 2020
Question

Send email button works in Adobe app, but not in browser

  • January 31, 2020
  • 1 reply
  • 477 views

I have an Adobe document with a send email button (submit) at the bottom, it opens an email and attaches the document (when it is filled out). No problem in the Adobe desktop app, however, if this is Adobe in a browser, the button doesn't do anything at all. This is an issue because we are moving to Sharepoint, and share links instead of sending documents. Does anyone know who to get this submit button to work from a link (in a browser)? THANK YOU 🙂

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1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
February 1, 2020

Hi,

 

I am not entirely certain of what you meant by Adobe in a browser.

 

If you're referring to  the action of being able to open a PDF directly in Acrobat but in a browser window,  that is not possible.

 

The type of feature you're referring to was discontinued due to poor sandboxing security  of the plugins that  used to support such add-ons in web browsers.

 

The modern family

of web browsers now  support the Adobe Acrobat extension but it will not open directly in the browser window. The file can be viewed with a web browser but has to be locally saved or downloaded to be able to open it its native application (such as acrobat).

 

You can,however, view a PDF document in mostly any browser since they provide their own PDF handling and viewing capabilities.

 

So  if you need URLs to work in your PDF when it is viewed in a browser, it is better if you use real hyperlink instead of  a button with a javascript action

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