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thomasw37816616
thomasw37816616
Participant
October 21, 2019
Question

Send File Icon Missing

  • October 21, 2019
  • 2 replies
  • 1703 views

Hello,

 

I am having a strange problem with one computer in my office that is running the newest version of Acrobat DC Pro.  The Send File icon is missing.  If you right-click the toolbar and click on Show File Tools, the Send File Icon is checked.  I have unchecked and rechecked it, but the icon does not appear.

 

I eventually uninstall acrobat, cleaned up the registry, then reinstalled acrobat.  The icon reappeared but disappeared less than a day later.

 

Does anyone have an idea how to fix this?

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    arvindy
    Adobe Employee
    October 24, 2019

    Hi

    Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!

    Thanks for your patience and support!

     

    Regards,

    Arvind

      A
      Adobe Employee
      arvindy
      Adobe Employee
      October 23, 2019

      Hi thomasw37816616,

      Apologies for the inconvenience caused!

      We are looking into it and let you know once we plan to deliver the fix. Meanwhile, you can use the keyboard short cut. ALT + FL to attach pdf if you are using SendMail in Acrobat/Reader app on a Windows machine.

      Regards,

      Arvind

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