Note: Post edited by Admins
(These are user forums, not the Adobe team)
If you purchased from or registered with Adobe (and you remember the Adobe ID used), you can reset the activations yourself using your https://account.adobe.com
Otherwise, Adobe Support requests an activation count reset (only). Ask for nothing else, or you'll be sent back here.
There are 3 ways to contact Adobe: Chat, Phone, and Twitter:
- Chat: Use a browser that allows popups and cookies, and use this link here: helpx.adobe.com/contact.html in the chat field (lower right), and type AGENT. Be patient; it can take quite a while to reach a human.
- Phone: helpx.adobe.com/contact/phone.html
- Twitter: tweet @AdobeCare
P.S.: If you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an Adobe representative. i.e., double check for an employee badge if contacted in the forums, and look for an adobe.com domain in the email address if you click reply to an email. Then check again and be very suspicious. Any other method of contacting (or offering to contact you) is almost certainly a scam. https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true
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