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Participant
Mar 18, 2025 1:06 PM UTC
Question

Serial Number invalid

I bought Adobe Acrobat Pro 2020. When activate the product with the serial number, I got the error message it is invalid.

4 replies

AnandSri
Legend
Mar 18, 2025 1:55 PM UTC

Hello James!

 

I hope you're doing well. Please refer to the following articles to learn more about the reasons behind the "Invalid Serial Number" error and try the suggested solutions:

To check your registered serial number on your Adobe account, please visit:
Find Your Serial Number

Let us know if you need further assistance!

 

Thanks,

Anand Sri.

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try67
Community Expert
Community Expert
Mar 18, 2025 1:37 PM UTC

Who did you buy it from, and when?

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Participant
Mar 28, 2025 3:26 PM UTC

buy from G2A on 18.03.2025

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AnandSri
Legend
Jun 11, 2025 5:51 PM UTC

Hello @james_3034!

 

I hope you are doing well. I'm sorry for the delayed response. Are you still experiencing the issue? If you purchased the serial number from an Adobe authorized partner, you may contact the reseller to get the details of the serial number. 

 

Let us know if you need any further assistance.

Thanks,

Anand Sri.

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