Serial Number Made Invalid

Question

I have licence SN and disks for both Acrobat X Pro and CS5 Ps. On new PC Windows 10 Photoshop loaded fine, no problems. But Acrobat Pro says my Serial Number is "invalid." It isn't. I bought both at the same time.

I first tried loading Acrobat 8/9, would not accept my serial number. In notes from when my laptop got stolen a few years ago, I had "10 should also work" so I tried downloading Acrobat 10 and that also would not accept my SN.

I called, and I am "out of support." I don't need support, I only need Adobe to honor the SN I paid for without creating hassles like this.

No, I do not want to upgrade. I want the product I paid for to work.

kglad · Accepted Answer

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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