Seriennummer wird nicht akzeptiert (Acrobat pro 17, Win10)

Forum|Forum|3 years ago
February 20, 2023
1 reply
1478 views

Hallo zusammen!

Ich habe einen PC mit einem Wechselrahmen und zwei Festplatten auf denen je ein Betriebssystem ist (win11 und win10) Ich wollte von meinem Abo den Acrobat pro 17 auf beiden Systemen installieren. Auf der ersten (win11) funktionierte es gut. Bei der zweiten wird meine Seriennummer nicht akzeptiert. Ich hätte zu viele Geräte aktiviert. Gesehen habe ich aber nur eins. In meiner Verzweifelung deaktivierte ich es. Trotzdem kann ich den Acrobat nicht aktivieren! Was kann ich tun?

Steffen

AkanchhaS8194121

Legend

Hi @Steffen2a

Sorry to hear about your experience, and we apologize for the delayed response. In case you are still facing the download and activation issue.

Try downloading Acrobat 2017 from this page: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html; put the serial number for activation and let us know if that helps.

Thanks,

Akanchha

J

Julie29462703vrwr

Participant

I've had the same problem. I have deactivated Adobe on my other computer and I cannot see in my account that other computers are activated. However, I get the message that the max amount of devices are activated. I tried downloading the programm via the link you gave above, however no difference.

T

Test Screen Name

Legend

The activations shown in your account are ONLY subscriptions. You can deactivate easily if you subscribe. With perpectual licenses, you get two activations and they last FOREVER. If you need a third activation (for example for your second replacement computer) you need to contact Adobe Customer Service and ask for "activation count reset". But beware, people will contact you now, pretending to be from Adobe. If you reply, your problems will get much worse. Adobe have no email address and do not use Skype.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded