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Participating Frequently
June 10, 2007
Question

SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

  • June 10, 2007
  • 386 replies
  • 86838 views
Hi

I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:

"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."

I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"

I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!
This topic has been closed for replies.

386 replies

Participant
November 1, 2007
And moreover, this solution does not work for everyone. I tried the same approach for instance, and it failed...
Participating Frequently
November 1, 2007
Loti - we have never been told of a fix for XP. Even the download site your refer to says it's for Vista.
LoriBelleDeFurio
Adobe Employee
Adobe Employee
November 1, 2007
On October 2nd, Kevin Cheng posted a solution to the original problem after he and others were able to resolve it:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750

I don't quite understand why this continues. Could someone help me understand?
Participant
October 31, 2007
There is no solution yet Phil, unfortunately. I experience the same problems, as do a lot of XP users. Adobe can't figure the problem out (as of yet). In my case, even 'hovering' over a .pdf-file with the mouse causes this error to pop up! I'm still waiting for some kind of solution either (all the others posted here at this forum did not help me in any way, unfortunately)... guess you should do the same.
Participant
October 27, 2007
I got the same error message yesterday after downloading some patch or automatic update that Adobe sent me. (Thanks Adobe.) Anybody know how to fix it?

It seems like many people are experiencing this same error.
Participant
October 27, 2007
I just found out about this problem the hard way. Downloaded a patch yesterday (10/25/07) that came from Adobe -- thanks Adobe!!!-- and now I've got that "serious error" with 8 professional. Is it fixed? If so, will somebody tell me where to go to get the fix?
Participant
October 15, 2007
... Continued from #254
The idea of disabling one core is that recently my mainboard crashed and I decided to replace the whole system.I have to tell you that I had no problem using acrobat on my old PC.
As my previous CPU was a P4 2.4 and the new one is Athlon 6000 X2 dual-core, I guessed this problem could be dual-core related. and because I was tired of reinstalling windows several times and trying many changes in BIOS and etc, I had no hope that this will work, so I tried both ways together and now can't decide which one was helpful.
By the way, my brother has a PC with Athlon 3600 X2 dual-core, but he's not experiencing any problem at all! :))
Participant
October 15, 2007
Hi Kevin
I really can't find out as I don't know how to deactivate Acrobat's license and try again having both processor cores active.
Participating Frequently
October 15, 2007
Hi H Ezzati,

Your solution for XP looks interesting.
Do you know if modifying boot.ini to /numproc=1 has any significant?

Thanks,
-Kevin
Participant
October 15, 2007
My problem was:
After installing Acrobat Professional 8.0 on both XP and Vista, it didn't bring up activation window! trying to end process fnplicensingservice.exe caused acrobat to close after about 20secs.

And my solution:
-In Vista
I downloaded this patch
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750
Adobe Acrobat 8 licensing service update """(Windows Vista only)"""
applied it and it solved the problem.
-In XP I tried two modification together and I don't know wich one really helped!
First I started XP using /numproc=1 switch in boot.ini (assumed that dual-core processor is interfering)
I replaced C:\ProgramFiles\Adobe\Acrobat8.0\Acrobat\FNP_Act_Installer.dll with the one found in above mentioned patch.
Tried to run acrobat and Yes! activation window appears and everything is runing smoothly.
then removed /numproc=1 from boot.ini and still OK.
looks that the patch which is "Windows Vista only" is working fine for XP too.

tell me if this works for you folks :)