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Participating Frequently
June 10, 2007
Question

SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

  • June 10, 2007
  • 386 replies
  • 86838 views
Hi

I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:

"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."

I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"

I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!
This topic has been closed for replies.

386 replies

Participating Frequently
September 11, 2007
No clue, but you're in the wrong thread anyway. Go elsewhere for help. This thread is dedicated to a specific Acrobat problem.
Participant
September 11, 2007
Hi I'd try to distribute a pdf document however when I click on submit botton it returns it on an xml format. Any advice
Participant
September 10, 2007
I'm also having the same problem.

I have a fresh install of windows vista ultimate. installed adobe acrobat 8 with our corporate volume license key. when i run acrobat, i receive the same error "A serious error has been detected...."

Curtis
Foundation for California Community Colleges
Participating Frequently
September 10, 2007
Hello Jeff:

I live near Seattle, on South Whidbey Island.

Sue Ellen White
~graffiti
Legend
September 9, 2007
No.
Participant
September 9, 2007
Has a patch out yet? Thank you
Participant
September 7, 2007
Seems a resolution is on the horizon. Kevin and his team also resolved the issue on my system this morning.
As Charlse was saying a patch should soon be available to all once they have confirmed results on individual systems.
This issue has taken a long time to resolve and I know has been very frustrating for us all but Adobe has been working hard to resolve this with direct input from it's software users. A needle in a haystack is not an easy thing to find.

I'd just like to thank Kevin, Jeff, Ana, Lori and the engineering team along with all those forum users who assisted in researching and ultimatly resolving this issue.

Regards,
Ian
Participating Frequently
September 7, 2007
Adobe has found a fix to my problem (Win Vista Ultimate and Acrobat 8... Acrobat hangs on startup, will not activate), and it was certainly not something that I could have figured out myself, regardless of how much time I spent. The issue concerned virtualization in Vista. As I understand it, as soon as it has been tested a bit more, a patch or update will be issued.

My sincere thanks to Adobe and Kevin Cheng for tackling the problem and solving it.
Participant
September 7, 2007
Hi...
I was having the exact same problem as the original poster.

This worked for me as a resolution.
I uninstalled 8.1
re booted
Deleted all "acrobat" references from the registry... except from programs like Scansoft. ***(Make a back up of your registry first)***
Rebooted
Reinstalled 8.0
Rebooted

And it has been working w/o any problems. I was actually surprised how many references there were still in the registry to version 7.

I probably will update to 8.1 to see if it still works. I don't feel adventurous right now.

Running Windows XP

Hope this helps
Participant
September 7, 2007
Right. I figure installshield is something most people are not using. That makes sense, however I did notice there were some complaints from the adobe reps/support/developers that duplicating this issue in house has been difficult. Hopefully my post offers a reliable way to duplicate the problem. If this is a problem with FlexLM, there are likely to be many products out there making the error show up when adobe is installed on the same system.

I am as interested as most others in this thread in receiving a solution to the problem.

-Bill