SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

With the amount of frustration demonstrated on this forum, and with the long overdue response from adobe to fix this problem (first post was in June!), I'd hope that adobe would recognize the amount of patience that the forum posters have had, along with the support provided to adobe, and commemorate them for that. Since this product is not usable on our systems in its current state, it would be great if adobe were to offer the users experiencing these problems a free upgrade to adobe 9 pro when it comes out.

Ok. I confess. I cannot stop since there is no decent substitute for Acrobat and Adobe has a monopoly. So I continue to try.

I have done everything now (with both Activation and Deactivation greyed out) except for being able to get the software to work. No longer getting the message dealing with Epic, just a message that I need to activate the sofware (which I have already done).

I believe that this has to do with permissions within Vista. I have no interest in opening my entire operating system to others, which is why I bought Vista to begin with. However, the new licensing system seems to require that Epic, Macrovision, and Adobe work in concert, fine apparently with XP but not so fine with Vista. So far, the different message means that it simply voided my prior registration. Whether this allows me to uninstall is still a question, but it seems that it will allow this as well.

The printer did not work completely the first time I installed the software, and does not work so well if one is doing the installation without doing so as administrator. It still gets two error messages, which immediately change to "Failed to install" so it is not willing or able to show the failure.

More later.

I have just cleaned out every single location of Adobe known to man, including some that man was previously totally unaware. I did not eliminate my downloaded software, which is required for Acrobat 7 and 8 given the fact that I downloaded them via the Internet.

After doing all of this, I ended up after a while with the same error as I had ended up with for the past week or so. It just took a bit longer.

The installation failure is forcing me to turn to other alternatives.

I opened my cache.db file with wordpad. The following text appears more than once among all the unintelligible character strings:

EPIC_UPGRADE_NOT_VALIDATED.

Does that mean anything to the more technically oriented members of this forum?

Kevin, as requested I have forwarded the cache.db file to you via email.

As a general feedback to Adobe, and especially Jeff Moran, Lori DeFurio and yourself, I just wanted to add that I am most pleased that Adobe has finally begun to communicate with it's client base, and acknowledge the issue here.

Where possible, I (and as can be seen, most folk on the Forum) shall continue our endevours to support you and the team there at Adobe as much as possible in your quest to find the solution to this problem.

One thing that seems very strange about this case, is that Adobe keep telling us that you cannot replicate it internally at Adobe! So one needs I assume to start looking at what it is that you have internally there, as opposed to what "we" have out here. FRor example, does the activiation server sit inside of your compnay firewall, allowing all your activation attempts to go through first time? etc. etc. As I purchased my upgrade direct from Adobe Europe, I logged my case with the Dutch Support desk, and Richard Nesse there spent considerable time with me trying to work through all the official "fixes" given by 2nd line support, to no avail. However, one thing he did say, is that he can see from his side that NO ATTEMPTS AT ACTIVATION have been made and/or registerd on your side - which from my perspective is correct, as I have never been offerd the activation screen. In all my numerous attempts at installing and re-installing Acrobat, both the activation field options are greyed out (if I can get to click that menu option quicj enough, before Acrobat hangs. So clearly, your application upon initial implementation is doing some call, which causes this problem. And once it gets (or rather does not get) the result of that call, blocks the activation from going further.

Best regards
Mark

If you e-mailed Kevin, ensure you don't make the same mistake that I had done. I uninstalled Pro a couple of days ago and installed the reader to open pdfs. The chache.db file is there, but there's no info at the bottom (if you opened it in wordpad). Uninstall the reader, and reinstall Pro, then send that cache.db file over to him.

Hello,

For those who are experiencing the issue, I am wondering if you could check your file system and find whether the following file exists

c:\program files\common files\Adobe\Adobe PCD\cache\cache.db

If so, could you please email it to 'kcheng@adobe.com'

Best regards,
-Kevin Cheng
ALM Quality Engineering Manager

I live in Seattle

Thanks everyone. It appears my latest idea may not offer results. Bummer. Okay back to the drawing board. If anyone on the thread works/lives near the Adobe San Jose or Adobe Seattle office please let me know. We are really need to debug this but still can't reproduce internally.

Thanks
Jeff

Jeff -

Acrobat.dll 10/23/2006 1:33:46 AM
AcrobatFNP.dll 10/23/2006 1:33:38 AM