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SundayGladiator
Legend
June 8, 2024
Answered

Serious, serious, serious performance issues with Acrobat Pro

  • June 8, 2024
  • 1 reply
  • 1001 views

Here is the build - 

 

Architecture: arm64

Processor: Apple M1 Pro

Build: 24.2.20759.0

AGM: 7.1.5

CoolType: 9.1.0

JP2K: 4.0.2.54782

 

Running Macbook M1 Pro with macOS Monterrey 12.6.3.

 

I personally don't care for the new UI of this Acrobat version, but had no chance since it did the auto-update.

For PDF files that are visually intensive + comments the screen refresh TAKES FOREVER and constant, constant blinking of the content in the application. Blinking, refreshing, pausing, blipping, then an agressive force quit - hoping the application resets and forgives. But the pattern repeats.

What gives Acrobat team?

 

This topic has been closed for replies.
Correct answer SundayGladiator

Amal, appreciate the follow up.

 

Turns out it was my OS. I upgraded from OS Monterrey 12.6.3 to the latest Sonoma 14.5. And now the flickering + slow performance + screen redraw latency are gone in my Acrobat.

I will presume any latest update from Adobe will require the latest OS. 🤷‍♂

1 reply

S
SundayGladiatorAuthor
Legend
June 10, 2024

: bump :

Amal.
Amal.
Legend
June 28, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
Also make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

 

Let us know how it goes.

 

~Amal

S
SundayGladiatorAuthorCorrect answer
Legend
July 1, 2024

Amal, appreciate the follow up.

 

Turns out it was my OS. I upgraded from OS Monterrey 12.6.3 to the latest Sonoma 14.5. And now the flickering + slow performance + screen redraw latency are gone in my Acrobat.

I will presume any latest update from Adobe will require the latest OS. 🤷‍♂

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