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default2tdxcwya3k09
Participant
Apr 29, 2025 7:34 AM UTC
Question

Server failure issues for recipients of e signature

Has anyone else had recent issues for recipients of e signature recieving Server failure messages when trying to finalise and sent their signed PDF's back? really frustrating for business. we've had this issue on and off for the past two weeks. nearly ready to go to another product. ( I'm in New Zealand)

 

7 replies

Tariq Dar
Legend
Apr 29, 2025 8:17 AM UTC

Hi @default2tdxcwya3k09, 

 

Sorry for the troubled experience. With the recent update in the Acrobat Sign services, there were a few temporary outages registered at our end. However, they have been taken care of immediately.

One can check the status of our service here: https://adobe.ly/3ECSg4v

 

Please let us know if you are still experiencing any issue or you need further help. 


~Tariq

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default2tdxcwya3k09Author
Participant
Apr 29, 2025 8:38 AM UTC
Hi,
Problems again just this evening ( NZ time) 1800hrs- 1930hrs

Valerie Hanger
+6421395492 mob
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Meenakshi_Negi
Meenakshi_Negi
Legend
Apr 29, 2025 9:09 AM UTC

Hi default2tdxcwya3k09,

 

Thank you for reaching out.

 

Please share the screenshot of the server failure message you're receiving. Do you experience this with every document you try to send? Are you using the service on a work machine or a personal one? 

You may ask the recipients to change their browsers to see if that helps. 

 

Thanks,

Meenakshi

 

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