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Hi there,

I hope you're doing well, and thank you for reaching out.

I have reviewed the Adobe account associated with the Adobe ID you are using on this community platform. Unfortunately, I was unable to locate any active or paid subscriptions linked to this account.

If you might have used a different Adobe ID or email address for your subscription, could you please share it with me in a private message? This will allow us to track down your purchase and assist you more effectively.

Thank you for your cooperation.