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Share button dialog box is blank

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I'm using AcrobatPro (fully updated) on a Mac with macOS 13.6.7 and when I click the share button or select share from the menu the dialog box is blank. It was working peefectly fine until a few days ago. See screenshot.

General troubleshooting

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Harsh VatsCorrect answer

Adobe Employee

Thanks @heidi_t for further clarification.

To resolve the issues on the systems where the Acrobat version is: 2024.002.20964. Please do the following:
1. Help>Check For Updates
2. Restart Acrobat.
3. Go to Acrobat>About Adobe Acrobat
4. Version should be: 2024.002.21005 or latest: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
5. Issue should be resolved.
Thanks and regards

Harsh

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Robert32194799hqfj

Known Participant

This window stops working ALL the time. Whoever engineered this needs to rethink it..

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heidi_t

Participating Frequently

Put my creative team on the list for this issue too!

I have reached out to support 3 times since 8/5/2024 and all 3 times they fixed it, but only temporarly.

I have only one colleauge that does not have this issue. She has Acrobat version 2024.002.21005 installed. The rest of us have 2024.002.20964 with no options to install older/alternate versions. I'm assuming we can't install the version she has onto the other machines as we are all pulling it from our subscriptions. PLEASE let us know when you have a new update that has resolved this!!!

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Harsh VatsCorrect answer

Adobe Employee

Thanks @heidi_t for further clarification.

To resolve the issues on the systems where the Acrobat version is: 2024.002.20964. Please do the following:
1. Help>Check For Updates
2. Restart Acrobat.
3. Go to Acrobat>About Adobe Acrobat
4. Version should be: 2024.002.21005 or latest: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
5. Issue should be resolved.
Thanks and regards

Harsh

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R

runcat

Inspiring

I've done all of the problem-solving instructions, and it's still not working. I get a blank pop-up.

I have dual monitors, Mac OS 14.6.1, and Acrobat 2024.004.20219

Help! Thanks.

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ChristopherSanna

Participant

I am running Macbook Pro With M2 Max chip & Sonoma 14.5. I am also using an LG 34" external monitor with the HDMI port. My previous post on here was echoing having the same issue as the OP. I After reading the last few posts about multiple monitors, I disconnected the external monitor and opened Acrobat using just the laptop screen and it was back to normal! Plugged monitor back in tried again. If the document opens on the external monitor, the share menu window is messed up. if it opens on the laptop it's fine. While ok for a temporary workaround, this is not a long term solution. Adobe folks - can we gat a patch to fix this ASAP? Thanks!

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Harsh Vats

Adobe Employee

@ChristopherSanna Thanks for replying. Could you also provide me the Acrobat version that you have installed right now?

Regards

Harsh

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ChristopherSanna

Participant

2024.002.20964

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Harsh Vats

Adobe Employee

Hi @Alfredo22201875sen9 , thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.

Thanks

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Tony23314741ewr2

Participant

Here is the current Adobe version, sorry but not sure what you mean re build version.

I am using two screens, and I think you may have found the problem.

If I open Adobe Pro on the external screen and hit share, the problem occurs. If I close and reopen Adobe to my Mac using the Macbook screen, the share facility works.

There are no updates due.

I have no idea why the share facility works on the built-in screen but not the external screen.

If you can throw any light on this, it would be very helpful and gratefully appreciated.

Thanks

Tony

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Alfredo22201875sen9Author

Participant

I don't understand what's going on. It work correctly yesterday for 2 files. Then I got gibberish. Then blank again.

Once I started to get gibberish, I couldn't get it to work again on the files which it did work.

This is impacting my work flow. Why dioesn't anyone from Adobe respone!

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Hihetetlen

Participant

Same here. I've contacted Adobe online support but the only solution-idea was to delete preferences, which didn't help.

If somebody found a solution, please share it!

It is really annoying....

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Tony23314741ewr2

Participant

I have the same problem. Was workign fine up to a few days ago but all i get now is a box that has large scrambled text with no options.

Have also found today that when not in full screen mode, the Fill and Sign option also go blank. This rectifies itself when you go back to full screen.

The share document issue is a realy annoying. Does anyone have a fix for this yet?

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Darla28848215ophm

Participant

I am also having this issue. When I click the share button, I get a wonky box that won't allow my to do anything.

So frustrating!

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showalters

Inspiring

Me too and it is also happening when I try to use the OCR editing tools. It was fine a few weeks ago, but now I can get to it. I upgraded my Mac to Ventura 13.6.9 and then I uninstalled and reinstalled Acrobat, but no luck.

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showalters

Inspiring

Also found Edit a PDF and Prepare for accessibility don't show either. They have the same issues as Scan & OCR where the editing tools don't show. I even tried to go to one of the pages that is an image only and it offered the Recognize Text box when I right clicked, but when I chose that option, it took me to the non-visible editing tools from the screenshot in my post above.

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