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Robert32194799hqfj
Known Participant
July 9, 2026
Question

Share button dialog box is blank - again, constantly

  • July 9, 2026
  • 1 reply
  • 7 views

The Acrobat Share window constantly stops working. It regularly shows a blank window. Restarting the application does get it working again, but this requires constant restarting which is very disruptive. This is a simple feature and it should either work or not exist…

 

Can Adobe please look at making this feature reliable?

 

Acrobat 2026.001.21691
MacBook Pro 2023 - M2 Pro (32GB RAM)
macOS Tahoe 26.5.2

 

 

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 9, 2026

    Hi Robert32194799hqfj,


    Thank you for reaching out, and sorry for the trouble caused.


    Since the feature is displaying a black screen, could you please collect the logs related to this issue? You can follow the steps outlined here: Adobe Acrobat Diagnostics. Once you have collected the logs, please share the Log ID with us. This will help us locate the relevant logs for further investigation.

    We will share the information with the team to review this behaviour.


    If you need any help, feel free to let us know.


    Thanks,

    Meenakshi

    R
    Robert32194799hqfjAuthor
    Known Participant
    July 9, 2026

    I got this issue when I selected ‘Enable Troubleshooting’ in Acrobat and then opened some PDF files and tried using the Share window. 

    Regardless, I’ve captured logs: 6cf67473-4e17-4d5a-9e69-43bb54d20407

     

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 9, 2026

    Hi Robert32194799hqfj,

     

    Thank you for the logs and the information. 

    Please allow us some time to review these logs with our team. We will get back to you with more information soon.

    We appreciate your patience.

     

    Thanks,

    Meenakshi

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