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Answered

Share button will not open an Outlook window

Forum|Forum|1 year ago
October 12, 2024
6 replies
5672 views

I just recieved a new Surface Laptop 7th edition running windows 11 and old outlook. When I hit share button it will not open a window in outlook to send as an attachment or a link. This is a serious hinderance of my productivity. I have gone through all of the obvious fixes within preferences>email> ... etc. No joy. Unable to get anywhere with Adobe support.

General troubleshooting

Correct answer jamesm7883486

Acrobat -> Menu -> Help -> About Adobe Acrobat Pro Outlook -> Office account -> About Outlook

When I open Adobe Acrobat - I can go Menu > Help > about adobe acrobat pro and it says Adobe Acrobat 24.003.201280

There are not option for About Adobe Acrobat Pro Outlook > office account > about Outlook as you have requested

[PII removed by Moderator]

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Donna5FAD

Participant

I am having the same issue. I am using Snapdragon processor. Has a solution been found yet?

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Deborah J.24142596xtkb

Participating Frequently

no resolution for me. been dealing with this for 4 months. BEYOND frustrated!! seriously, why can't adobe and microsoft do their jobs and fix this???

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Donna5FAD

Participant

My IT installed Adobe Acrobat Distiller on my computer, I had to change that I want the document to download as a PDF, but I can now use the share button. I don't have to save the document then attach it to the email.

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Deborah J.24142596xtkb

Participating Frequently

I am having the identical issue!! I spent 3 hours yesterday with Adobe live assistance. The "helpers" spent 3 hours wasting my time to no avail. Then after 3 hours the supervisor who took over just hung up on me. He could not figure out the problem or the fix and literally just hung up. Does anyone know what to do about fixing this??? Clearly, Adobe does not know how to fix this and it is real productivity killer.

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Deborah J.24142596xtkb

Participating Frequently

By the way, I am running the 32 bit version of adobe. I have tried everything. I suppose if Adobe cannot fix it and I lost 3 hours of my time yesterday that cannot ever be recovered I should give up now. 😞

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Deborah J.24142596xtkb

Participating Frequently

As an update, I checked my registries and they look exactly how Arvind recommends but the problem persists.

32 bit Acrobat

64 bit Outlook

ARM processor

Microsoft Surface Laptop 7 purchased last week

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Amanda23647224rhtn

Participant

I am having the same issues on a new Microsoft Surface Pro 11 running Windows 11.

Adobe version is:

Using Microsoft 365

64 bit.

Any assistance you could provide would be greatly appreciated.

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arvindy

Adobe Employee

@Amanda23647224rhtn ,

Can you please also confirm if your device has ARM or Intel processor? Kindly take a note that Acrobat 64 bit is not supported on ARM based Windows devices.

Regards,

Arvind

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Leo283217759sap

Participating Frequently

ARM Processor

Leo Perez
Director - IT, Infrastructure and Support
[Moderator: Personal Information removed]

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Leo283217759sap

Participating Frequently

did you get this resolved we are having the same issue

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Rohit AnandT3

Adobe Employee

Hi @Leo283217759sap

Can you please share the details requested above to help us investigate further.

Thanks,

Rohit A

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Leo283217759sap

Participating Frequently

Our CEO has a Surface Pro 9 Tablet Windows 11 Processor is ARM Microsoft SQ3 when ever he selects the Share feature in Adobe nothing happens. Normally when you click the Share feature in adobe Outlook email will pop up with the pdf as an attachment, this does not happen when the share feature is executed in Adobe

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jamesm7883486AuthorCorrect answer

Participant

Acrobat -> Menu -> Help -> About Adobe Acrobat Pro Outlook -> Office account -> About Outlook

When I open Adobe Acrobat - I can go Menu > Help > about adobe acrobat pro and it says Adobe Acrobat 24.003.201280

There are not option for About Adobe Acrobat Pro Outlook > office account > about Outlook as you have requested

[PII removed by Moderator]

R

Rohit AnandT3

Adobe Employee

Thanks @jamesm7883486 for sharing the Acrobat app version. We also need the bit version of the app, when you open the About Adobe Acrobat Pro screen, just next to the version info bit version is mentioned please confirm if its 32bit or 64bit.

Sorry for the confusion, to check Outlook app and bit version, please open MS Outlook app -> File menu -> Office account -> About Outlook

Thanks,

Rohit A

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Leo283217759sap

Participating Frequently

Having the same issue, has this been resolved? 64bit Surface Pro that we are using

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Rohit AnandT3

Adobe Employee

Hi @jamesm7883486 ,

Sorry for the inconvenience, can you please share the app version and bit version (32bit or 64bit) for both Acrobat and Outlook to help us investigate further.

You can get the above info from

Acrobat app -> Menu -> Help -> About Adobe Acrobat Pro
Outlook app File menu -> Office account -> About Outlook

Thanks,

Rohit A

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jamesm7883486Author

Participant

Please assist with removing my personal data from the post response

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