share to review comments not showing on pdf cloud both on cloud and desktop

Hi @Einstein27470316y807 

Sorry to hear about your experience.

when i then shared the document with client for review: only 2 comments are visible from 6 hours ago but client has made over 30 comments - of which non are showing up on my end. Please help 

 

Did you share the file for commenting using the Acrobat Pro desktop app? If yes, what is the current version of Acrobat you are working on? Open Acrobat>help>About Acrobat

• When your client commented on the file, did he/she post it successfully? Can they see all the comments on their end?
• Test another file, send it to yourself on a different email, and check if you can see the comments.
• Login to your Document Cloud web account and see if all the comments added to the files are visible or not. https://acrobat.adobe.com/link/documents/shared_by_you/ 

Thanks,

Akanchha