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mompcomike
Known Participant
June 22, 2023
Answered

Shared file not available

  • June 22, 2023
  • 2 replies
  • 5398 views

I use windows 10 and Outlook. and the most recent version of Adobe Acrobat from my Creative Cloud account as of today. 

In acrobat, there is an icon that allows you to send a shared link by email. It will put a pdf link in an outlook mail message that I can email to people. This button used to include a copy of the pdf  in the mail message. That has changed as of a few months back...I can't remember how long, but now this function is completely useless to me. It requires the recipient to log in to Adobe in order to access the file and after the log in, it tells the user "Shared file not available. This file has been unshared or deleted. Contact the owner for more information" Neither I nor my users have time to figure out what Adobe's problem is...or how to fix it.

 

I am taking some time now because I am tired of the problem. It was convenient to click that button and create the Outlook email with the pdf attached as opposed to going to Outlook and attaching the file maually. I had been doing it for so long that I instinctively do it. However, now the link that Acrobat sets up in the Outlook email does not open for the end user, or for me...for that matter. It tells me to log in or contact the user. Well...the "User" hasn't a clue what to do. Help!!!!

    This topic has been closed for replies.
    Correct answer samantha_6368

    Hi everyone! I have been the receiver of files sent in this manner for months. This morning I finally found out what the problem is for me. The link sent to me was the full correct link, except that the last 4 letter/digit combination went to the next line in my email. I decided to try and copy the link and paste it into the browsers address bar, I then added the 4 letters/digits that were in the next line of my email at the end of the link, and the document opened. I hope that this helps you all in some way. 

    2 replies

    S
    samantha_6368Correct answer
    Participant
    September 13, 2024

    Hi everyone! I have been the receiver of files sent in this manner for months. This morning I finally found out what the problem is for me. The link sent to me was the full correct link, except that the last 4 letter/digit combination went to the next line in my email. I decided to try and copy the link and paste it into the browsers address bar, I then added the 4 letters/digits that were in the next line of my email at the end of the link, and the document opened. I hope that this helps you all in some way. 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 4, 2023

    I do not love the new behaviour neither, but it works for me. I, however, prefer opening my mail and attaching as the people are used to.

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    mompcomikeAuthor
    Known Participant
    July 4, 2023

    Yes, I can open my mail and attaching the file and this works. I am just trying to fix the issue if possible. Does anyone have a solution?

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