We are receicving a SharePoint integration error: “Error code: STATUS_ACCESS_VIOLATION” when opening PDF documents from SharePoint online. This is occuring across all browsers on our tenant.
Is there a way of checking if this is an Adobe service issue?
Hello @Robert38274677oelr,
I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.
The error you’re seeing is not a documented Adobe service outage or known Adobe-specific error code. “STATUS_ACCESS_VIOLATION” is typically a browser-level crash/error (commonly seen in Chromium‑based browsers like Chrome/Edge) rather than a direct Acrobat or SharePoint service error.
You can check the Adobe service status here: https://adobe.ly/43c8V7s
Since this is occurring across all browsers, the most likely causes are:
Browser configuration issues affecting the Acrobat–SharePoint integration
Cookie/session restrictions
Environment or network/security configuration
Suggestions:
Test outside the web workflow
Download the PDF locally and open it in Acrobat
If it opens normally > the issue is related to browser/SharePoint integration, not the PDF or Acrobat app.
Try a different environment
Open the same SharePoint file using:
A different browser
A different machine/network
If it works elsewhere > likely environment or tenant configuration issue, not Adobe services
You can also refer to these articles and try the suggestions: https://adobe.ly/43ceXVC
Let us know how it goes.
Regards,
Anand Sri.
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