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Participant
Mar 20, 2025 10:19 PM UTC
Question

SHo to stop Adobe asking for NSW Government sign in

Recently my daughter borrowed my lap top and installed Adobe Creative suite to access her schoool programs. I have now deleted her details as she no longer needs it, however now whenever I open up a PDF it propmts a sign in page stating that my orginisation (I assume department of edu) requires me to sign in to use. I can just close this window and see the pdf, however it happens every single time I open a pdf and is very annoying. I have always just used the usual pdf reader for my laptop and now it must think I am somehow attached to the Department of Eucation from NSW. See attached screen shot and adivse if you have any ideas how to stop this sign in. 

I have already uninstalled Adobe and then reinstalled it with no further luck.

    6 replies

    kglad
    Community Expert
    Community Expert
    Mar 20, 2025 10:25 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
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    kglad
    Community Expert
    Community Expert
    Mar 20, 2025 10:25 PM UTC

    did you properly uninstall the cc files and use adobe's cleaner?

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    Participant
    Mar 20, 2025 10:35 PM UTC
    Yes I did...
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    kglad
    Community Expert
    Community Expert
    Mar 20, 2025 10:47 PM UTC

    what option in the cleaner did you select?

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