Show Scrollbar

At my employer, we pass certain Adobe files around to different agencies to do various things. Everytime I receive it back from one agency, the scrollbar is always missing. I've scoured the show options, I've done random google searches for hacks, I've tried all of the things that have been mentioned in this forum to no avail. I reached out to my IT department and it stumped them. When I try to get support from Adobe, they tell me to contact my company's designated administrator and gives me no other options for talking with someone. I've already tried and my company doesn't know. Can anyone help or give me a phone number for a real Adobe person?

Thank you! 

Sabrina