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Participant
December 6, 2024
Question

Sign in

  • December 6, 2024
  • 2 replies
  • 262 views

Hi everyone, I just created an account but with a typo in my email. I entered my debit card information as well but when the time to validate my account through a code came, I realized that I have entered the wrong email. As a result, I couldn't enter the code and when I tried to sign in to my account, I got the error that this account does not exist. I was wondering how can I cancel that subscription to make sure no money will be taken out of my account, but I cannot find any contact email to reach out to. If someone can give me advice I would really appreciate it.

2 replies

Souvik Sadhu
Community Manager
Community Manager
February 26, 2025

Hi @arta_8204,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

In such situation, I suggest reaching out to us over our social media handles:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

 

Our billing team there would be in the best position to assist you real-time.


-Souvik

Adobe Employee
December 9, 2024

Hi @arta_8204 

 

Have you tried signing into https://account.adobe.com/ 

 

Regards

ravi