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bob_5532
Participant
October 30, 2024
Question

Sign-in emails not recognized for Pro account login, PayPal charged.

  • October 30, 2024
  • 2 replies
  • 266 views

I run a small, annual event.  Last year I got a pro account to make an enterable form, and it worked OK.  I tried to sign in this year and it doesn't recognize any of the possible emails I would have used, including the ones I get communications from Adobe on.  Adobe charges me thru my event's PayPal account monthly. k.Suggestions???  Thanks!

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 30, 2024

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through Twiter: @AdobeCare - https://twitter.com/AdobeCare
If the chat window fails to open, then use a different device.
There is no email support, so beware of scammers.

Acrobate du PDF, InDesigner et Photoshopographe
B
bob_5532Author
Participant
October 30, 2024

My apologies.  I will delete my question tomorrow, if that is possible.

B
bob_5532Author
Participant
November 1, 2024

Will an admin please delete this post?  It seems that only they have the power to, and not the original poster. Thank you.

B
bob_5532Author
Participant
October 30, 2024

I will only reply to public suggestions.  I will ignore requests to email or DM me, per Adobe security suggestions.

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