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Cameron22704112hq6r
Participant
January 18, 2022
Question

Sign-in process uses Internet Explorer which is being deprecated

  • January 18, 2022
  • 4 replies
  • 5471 views

Hi Adobe community


We've recently run into problems because the 'Sign-in' button inside Adobe DC Pro uses an Internet Explorer process, and our organisation has blocked IE due to it being antiquated and insecure. So when we try to sign-in, the popup window doesn't load, preventing users from using the app.


We have a workaround in place which was to allow the Adobe URLs through the block policy, however this is not sustainable. With Microsoft due to retire IE completely in June 2022 - are Adobe apps that require sign-in just going to be rendered unuseable after this? What is Adobe doing to address this issue? In 2022, months after Adobe announced end of their support for IE in Adobe Online Services, it is crazy to see that their flagship app still uses IE and that there's no option to just use your default browser for the signin!

 

Cheers

    This topic has been closed for replies.

    4 replies

    Chris 486
    Community Expert
    Chris 486Community Expert
    Community Expert
    March 28, 2022

    In the short term you'll need to unblock IE for that paticular sign in. Which stinks but it is what it is for now. I would imagine Adobe will have it updated (to Edge probobly?) shortly.

    V
    Vito23876353jekd
    Participant
    April 3, 2022

    I too am having this same issue with my copy of Adobe.  My situation is that i had to flash the OS on my machine and now after isntalling Adobe I am required to Sign in at inatial program start up.  This seems to require the use of IE however since windows 10 is pushing everythign to edge now this doesnt seem to intergrate with the sign on process leading to a failure and ultimatley an inabiliy to use this software.

     

    Any advice on hwo to either disable or bypass this part of the sign in process or how to manually process this?

     

    Thanks

     

     

      J
      Justin5C71
      Participating Frequently
      March 28, 2022

      This is the same issue for editing PDFs saved on SharePoint Online. When you go to Home > Add an Account > Add under SharePoint Site in Acrobat, you cannot add a SharePoint site unless you have signed into SharePoint in IE first. Signing into SharePoint with other browsers, including the new Edge Chomium, does not work.

       

      I called support to find out what other solutions there are since IE will be end of support on June 15, 2022 and their response was yes, that is how to add a SharePoint site. Not helpful at all. My expectation is that you will not be able to edit PDFs from Acrobat when, not if, Microsoft removes IE from Windows.

       

      If somone has a solution for this, please let me know. Thank you.

      J
      Justin5C71
      Participating Frequently
      March 28, 2022

      I recall accessing your OneDrive files from Acrobat requiring a similar process as SharePoint (Microsoft hosts OneDrive on SharePoint). I just tried to access my OneDrive from Acrobat (Home > Add an Account > Add under OneDrive) and a new tab was opened in my default browser (Google Chrome) to sign into Microsoft 365, which is different from what I remember the process being to access OneDrive. I now have some hope that Adobe is working towards removing IE from their Acrobat products. Fingers crossed.

       

      Additional Info - I'm using Acrobat DC 22.001.20085.

      Eric Dumas
      Community Expert
      Eric DumasCommunity Expert
      Community Expert
      January 18, 2022

      In Windows, you can check your settings (if the IT Team allows you to) and make sure the 'Association' of web activity is only with Edge (or other software)

      >> Settings >> 'Choose a default app for each type of file' 

      1. a long list of options comes up, 
      2. scroll down to replace any IE with Edge
      3. restart

       

      C
      Cameron22704112hq6rAuthor
      Participant
      January 18, 2022

      Hi Eric - see above response to JR - i'm not talking about association of file types that you can open in DC Pro.  By 'sign-in' i'm referring to the fact that users cannot enter their credentials to log into their Adobe account when they open the app, resulting in them not being able to use the app at all.  The 'sign-in' popup window with credentials is an IE process.  See this old thread - i'm referring to the same problem - Stop using Internet Explorer for application logins – Share your feedback on Acrobat DC (uservoice.com)

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      January 18, 2022

      I've been using Acrobat Pro signatures for many years and never had to use IE…

      Acrobate du PDF, InDesigner et Photoshopographe
      C
      Cameron22704112hq6rAuthor
      Participant
      January 18, 2022

      Hi JR - i'm not talking about signatures here, I'm referring to the process to sign into your Adobe account.  When you open DC Pro, it pops up a window asking for your credentials.  If you exit this window, the app exits.  You can't tell from the window itself, but it's an IE process.  Therefore if you block IE, this window does not display boxes to enter your credentials, rather it throws an error.  This means the user cannot enter their creds and therfore cannot use the app.

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