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bryanm35898948
Participant
March 31, 2020
Question

signature disappears when saving

  • March 31, 2020
  • 1 reply
  • 1401 views

I have a pdf that was edited on a mac with a signature that shows up in preview on outlook when emailed to me from mac user but when I open or save the file the signature is gone. I do not know how to make it appear once saved.

 

Thanks, 

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
April 1, 2020

Hi Bryanm

 

We are sorry for the trouble. As described the signature is disappearing on saving the file.

 

We need some more information for a better understanding.

 

  • What is the workflow/steps you are doing to sign the PDF file?

 

  • Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing. Upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.
  • What is the version of the Adobe Acrobat/Reader DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
    Make sure you have the latest version of the application. Go to Help > Check for Updates.

 

You may also refer to a similar discussion (https://community.adobe.com/t5/acrobat/digital-signature-not-showing-up-in-saved-pdf/td-p/2410277?page=1) and see if that helps.

 

Let us know how it goes

 

Regards

Amal

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