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H
Hubert5EC8
Participant
October 4, 2021
Question

Signature validation problem

  • October 4, 2021
  • 1 reply
  • 709 views

Hi,

I have document with two signatures. One of them is validating correctly, but second one not. All required certificate in chain are installed in my Windows system. When I take Subordinate CA from uncorrect path and install it to the trusted certificates in Acrobat everything is correct. Signature is validating. I can't understand why for my first signature "A" I don't need to import SubCA to Acrobat and validation is correct but for signature "B" validation is not good without import SubCA certificate to Acrobat. 

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1 reply

Amal.
Amal.
Legend
October 4, 2021

Hi Hubert

 

Hope you are doing well and sorry for the trouble.

 

Is this a behavior with a particular PDF file or with all the PDF with signatures? Please try with a different PDF file and check. If its a file specific issue, pleae share the file with us for testing. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

What is the version of the Adobe Acrobat DC and the OS you are using? to check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to help > check for updates and reboot the computer once.

 

Also, please go through the help page https://helpx.adobe.com/acrobat/using/validating-digital-signatures.html and see if that works.

 

Regards

Amal

H
Hubert5EC8Author
Participant
October 5, 2021

Hi Amal,

 

Thanks for replay. It's for all PDFs. I had screen sharing session with Adobe where we discussed deeply about my problem. Now I have registered Issue and waiting for solution. I believe ther is something about how logn my SubCA is valid. 

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