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Participant
April 8, 2020
Question

Signatures appear as pictures

  • April 8, 2020
  • 2 replies
  • 620 views

Hi guys,

I signed an agreement with my signature and Acrobat tells me that the signature is ok. Also, there is the blue ribbon on top of the document. And rightclick over the signature show a different context menu.

I send this document to my partner and get it back with his signature, but there is no ribbon and when I rightclick hovering over the signatures there is no context menu for signatures. Just the normal context menu.

I attach two screenshots.

What can gone wrong?

This topic has been closed for replies.

2 replies

Amal.
Legend
April 17, 2020

Hi there 

 

We are sorry for the delay in response. I hope you would be able to fix it by now.

 

Please update the thread if the issue still persists so we can assist you further.

 

Regards

Amal

Bernd Alheit
Community Expert
Community Expert
April 8, 2020

May be that the partner has printed the file to PDF. Or he/she have used a other software.