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Participant
March 30, 2023
Question

Signatures get duplicated and moved when printing

  • March 30, 2023
  • 2 replies
  • 718 views

Having a weird issue where the signature added in "fill and sign" mode duplicates onto unintended pages of the document and/or gets shifted by a seemingly constant offset. This issue only shows up when printing or going out of edit mode.

Things I've tried so far: 
Reinstalling Adobe in its entirety (including removing all relevant registry entries and lingering files)

Deleting and creating a new signature with a new image file

Logging out and in to adobe

Driver and Windows updates

Rebooting the laptop

 

Any ideas?

This topic has been closed for replies.

2 replies

Participant
June 29, 2024

Adobe is busy monetizing AI, they don't have time to answer customers !!

Amal.
Legend
July 9, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.

 

As you have tried most of the troubleshooting steps with no luck, would you mind collecting the Adobe CC logs (https://adobe.ly/3Y2yN4e) and the Procmon logs (Win Only) (https://adobe.ly/4cuYzCP) and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal

 

Participant
April 3, 2023

Bump