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sulago
sulago
Participant
May 15, 2026 3:20 PM UTC
Answered

Signatures not working in Acrobat

The signature function stopped working and i get a blocked option. I cannot close by clicking the x.

I have a paid version of Acrobat, I erased the program and reinstalled it.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    May 15, 2026 5:19 PM UTC

    Hi sulago,


    Thank you for reaching out, and sorry for the trouble caused.


    This appears to be a weird behaviour. We understand that you’ve already tried reinstalling the application. However, we recommend a complete reinstallation using the steps outlined below:


    If that doesn’t resolve the issue, please try removing the signature files from the following locations:


    • %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

    • %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

    • %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

    After deleting these files, reboot your machine again, then launch Acrobat and see if you can add the signatures.


    Please let us know if you need any further assistance.


    Thanks,

    Meenakshi

    View reply

    24 replies

    JoeyGam
    JoeyGam
    Participant
    Aug 13, 2026 4:53 PM UTC

    Has any definitive fix/update came out about this? Please post publicly so we can have this completed. 

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    sharxxf_amd
    sharxxf_amd
    Participant
    Jul 29, 2026 5:10 AM UTC

    I can’t signing adobe side  can’t be enter a phone number please check it.

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Jul 29, 2026 6:23 AM UTC

    Hi sharxxf_amd,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    Could you please share more information on how you are filling out the form? Please share the screenshot of where you are trying the phone number. It appears you are referring to a different issue. 

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

     

     

     

     

    Translate
    NicoleEustaquio
    Participating Frequently
    Jul 11, 2026 7:40 AM UTC

    I have removed the installed version I have and reinstalled using the link provided but still face the sane Issue: 

    • Install Adobe Acrobat from the following page: https://adobe.ly/42WJnvf. 

      Still Not Working and unable to Delete it and insert it again.   

       

    Translate
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Jul 13, 2026 7:05 AM UTC

    Hi NicoleEustaquio,

     

    Thank you for the information. 

     

    As you are still experiencing the issue, please share the following information for further investigation:

    • Share a small video showing the steps you used and when you check the signatures. 

    • Share the current Acrobat version number.
    • Share the OS on the machine
    • Did you happen to check if this happens after any changes made to the machine or the application?
    • Are you using a personal or the work machine?

    Once we have the information, we will share it with the product team to investigate this behaviour.

     

    Thanks,

    Meenakshi

    Translate
    NicoleEustaquio
    Participating Frequently
    Jul 16, 2026 1:11 PM UTC

    Hello Meenakshi0101, 

    I use a personal MacBook Pro and have the macOS Tahoe 26.5.2.

    As for the Adobe Acrobat view the attachment



    As for the video view the attachment as well I have been facing the issue more than 3 month and still no changes even though I have followed your trouble shooting methods of deleting the application and reinstalling it using the link provided and nothing changed.

    Please help me fix this issue I am facing

    Translate
    NicoleEustaquio
    Participating Frequently
    Jul 11, 2026 7:34 AM UTC

    Hello, I am facing the same issue on my MacBook for more than 2 month and sending emails to have this resolved and still nothing. 

    Translate
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    May 15, 2026 5:19 PM UTC

    Hi sulago,


    Thank you for reaching out, and sorry for the trouble caused.


    This appears to be a weird behaviour. We understand that you’ve already tried reinstalling the application. However, we recommend a complete reinstallation using the steps outlined below:


    If that doesn’t resolve the issue, please try removing the signature files from the following locations:


    • %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

    • %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

    • %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

    After deleting these files, reboot your machine again, then launch Acrobat and see if you can add the signatures.


    Please let us know if you need any further assistance.


    Thanks,

    Meenakshi

    Translate
    sulago
    sulagoAuthor
    Participant
    May 15, 2026 7:37 PM UTC

    Merci.

    Translate
    sulago
    sulagoAuthor
    Participant
    Jun 12, 2026 1:16 PM UTC

    Is it normal that the problem repeats itself every month? 

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