Signatures not working in Acrobat

Hi sulago,

Thank you for reaching out, and sorry for the trouble caused.

This appears to be a weird behaviour. We understand that you’ve already tried reinstalling the application. However, we recommend a complete reinstallation using the steps outlined below:

• Remove the application and run the cleaner tool (https://adobe.ly/3Ps5WEO).

• Reboot the machine 

• Install Adobe Acrobat from the following page: https://adobe.ly/42WJnvf. 

If that doesn’t resolve the issue, please try removing the signature files from the following locations:

• %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

• %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

• %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

After deleting these files, reboot your machine again, then launch Acrobat and see if you can add the signatures.

Please let us know if you need any further assistance.

Thanks,

Meenakshi