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Answered

Signatures not working in Acrobat

Forum|Forum|2 months ago
May 15, 2026
3 replies
126 views

The signature function stopped working and i get a blocked option. I cannot close by clicking the x.

I have a paid version of Acrobat, I erased the program and reinstalled it.

Correct answer Meenakshi0101

Hi sulago,

Thank you for reaching out, and sorry for the trouble caused.

This appears to be a weird behaviour. We understand that you’ve already tried reinstalling the application. However, we recommend a complete reinstallation using the steps outlined below:

Remove the application and run the cleaner tool (https://adobe.ly/3Ps5WEO).
Reboot the machine
Install Adobe Acrobat from the following page: https://adobe.ly/42WJnvf.

If that doesn’t resolve the issue, please try removing the signature files from the following locations:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

After deleting these files, reboot your machine again, then launch Acrobat and see if you can add the signatures.

Please let us know if you need any further assistance.

Thanks,

Meenakshi

N

NicoleEustaquio

Participant

I have removed the installed version I have and reinstalled using the link provided but still face the sane Issue:

Install Adobe Acrobat from the following page: https://adobe.ly/42WJnvf.

Still Not Working and unable to Delete it and insert it again.

Meenakshi0101

Community Manager

Hi NicoleEustaquio,

Thank you for the information.

As you are still experiencing the issue, please share the following information for further investigation:

Share a small video showing the steps you used and when you check the signatures.
Share the current Acrobat version number.
Share the OS on the machine
Did you happen to check if this happens after any changes made to the machine or the application?
Are you using a personal or the work machine?

Once we have the information, we will share it with the product team to investigate this behaviour.

Thanks,

Meenakshi

N

NicoleEustaquio

Participant

Hello Meenakshi0101,

I use a personal MacBook Pro and have the macOS Tahoe 26.5.2.

As for the Adobe Acrobat view the attachment

As for the video view the attachment as well I have been facing the issue more than 3 month and still no changes even though I have followed your trouble shooting methods of deleting the application and reinstalling it using the link provided and nothing changed.

Please help me fix this issue I am facing

IMG_7783.MOV

N

NicoleEustaquio

Participant

Hello, I am facing the same issue on my MacBook for more than 2 month and sending emails to have this resolved and still nothing.

Meenakshi0101

Correct answer

Community Manager

Hi sulago,

Thank you for reaching out, and sorry for the trouble caused.

This appears to be a weird behaviour. We understand that you’ve already tried reinstalling the application. However, we recommend a complete reinstallation using the steps outlined below:

Remove the application and run the cleaner tool (https://adobe.ly/3Ps5WEO).
Reboot the machine
Install Adobe Acrobat from the following page: https://adobe.ly/42WJnvf.

If that doesn’t resolve the issue, please try removing the signature files from the following locations:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

After deleting these files, reboot your machine again, then launch Acrobat and see if you can add the signatures.

Please let us know if you need any further assistance.

Thanks,

Meenakshi

sulagoAuthor

Participant

Merci.

sulagoAuthor

Participant

Is it normal that the problem repeats itself every month?

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