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Dr.Rek
Dr.Rek
Known Participant
February 14, 2023
Question

Signed document with Acrobat, added unwanted self-signed root certificate to my MBP and Mail

  • February 14, 2023
  • 5 replies
  • 4061 views

Back in October I signed a PDF with Acrobat and it had me create a security certificate. The self-signed root certificate shows up in my Keychain Access and even if I delete it, it comes back. The problem is that it's associated with my business emaill address and any email I send with Apple Mail attaches the certificate as well. I tried changing the "new identify preferences" in Keychain to another email address to try and remove the certificate from appearing on my business email account in Mail, but Keychain Access will either crash or not change anything. I am concerned this means my business emails are going to folks junk email box due to the sercurity certificate attached being unverified (it would be nice if the Acrobat signature certificate making process warned you about the certificate not being CA verified). I'd like to remove this security certificate situation completely from my MBP, can anyone help?

 

This was the best I could find for help about the s/mime cert and Mail from Apple

https://support.apple.com/guide/mail/use-personal-certificates-mlhlp1179/mac

 

M1 Max MBP MacOS 12.6.2

    This topic has been closed for replies.

    5 replies

    D
    Doug Laxdal
    Participant
    May 13, 2024

    For months now recipients of emails sent from my Mac have gotten the 'unable to verify message signature' notice. I recalled that it started happening around the time that I created a new Adobe Digital ID.  Turns out that all I needed to do was to uncheck the little star shaped blue check box on the far right hand side of a compose email window. Turns out that check box tells mail to use the Adobe signature. Once you check it off it stays checked off. On my co worker's computer they dont have that check box in theire compose window because they don't have an Adobe Digital ID on their computer. Hope this helps!

      B
      B37471615rndm
      Participant
      May 17, 2024

      THANK YOU THANK YOU THANK YOU THANK YOU!!! Solved! I tried to "Remove ID" in Adobe settings (which I would still  like to be able to do), but when I would select the digitial ID and clikc "Remove ID" it did *nothing*. I still don't liek that I can't remove the Adobe digital ID, but mail is fixed at least!

      B
      B37471615rndm
      Participant
      May 17, 2024

      Deleted the certificate from keychain, but as others have stated, it returns when I use Mail... How the heck do we get that certificate gone?! Based on the comments of "St_G_" this conversation, it seems like there is good reason to not just depend on unchecking the blue box in Mail...

      P
      Paola25144291umeo
      Participant
      March 22, 2024

      I managed to solve this super annoying issue by deleting signature files from the Adobe folder AND from keychain certificates.

      K
      kodamama
      Participating Frequently
      November 4, 2023

      I am having the same problem (same cause), except I cannot send or receive emails on my MacBook, and I cannot access my Chrome browser! It literally just shows a black screen inside the browser. When I try to type something in the address bar, it does nothing. This all happened after Adobe essentially forced me to create a digital ID to sign a stupid document. 

      Dr.Rek
      Dr.RekAuthor
      Known Participant
      February 21, 2023

      I would hope at least someone from adobe could address this problem they started...

        Dr.Rek
        Dr.RekAuthor
        Known Participant
        March 2, 2023

        😢

          Dr.Rek
          Dr.RekAuthor
          Known Participant
          February 14, 2023

          https://helpx.adobe.com/acrobat/using/digital-ids.html#create_a_self_signed_digital_id

          Tried the delete your Digital ID method here but nothing happens after I select the digital ID and click Remove ID. Bugs everywhere with this certificate that Acrobat has cursed me and other users with in the past it seems searching the forum.

            Dr.Rek
            Dr.RekAuthor
            Known Participant
            February 15, 2023

            Deleting the cert in Keychain Access, it doesn't show up in Acrobat anymore either. But as soon as I open Mail it's back. Adobe started this problem, and Apple made it worse. Hoping someone out there has a solution, as I'm not the only user who has encountered this issue. 🤦‍♂

              Dr.Rek
              Dr.RekAuthor
              Known Participant
              February 17, 2023

              Trying a bump to top of list with a reply

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