Signing a PDF is taking me to User account and not signing.

Question

Hey guys,Can anybody tell me how to fix this?When I'm trying to sign a PDF file all Acrobat DC is doing is show me the Adobe User Account and it won't let me sign it, I'm signed in with my Adobe ID and that page is showing me the Adobe user's info and nothing else happens after that.I have already uninstalled and re-installed Acrobat DC, this is happening in a Mac OS X High Sierra (10.13.6)Thanks.

Meenakshi_Negi · Answer

Hi Jorgefha,

Please let us know how exactly you are trying to add a signature to the PDF.

Are you using the Fill & Sign option or adding a Digital signature?

You have mentioned that when you try to add signature "it shows me the Adobe User Account".

Could you please share the screenshot of the page appears when you try to add the signature?

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

What is the Adobe Acrobat DC version installed on your Mac? Identify the product and its version for Acrobat and Reader DC

Do you experience this behavior with a particular document?

How did you receive the document for signature?

We are looking forward to your response.

Regards,

Meenakshi

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