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A
Amitloaf
Participant
March 2, 2021
Question

Signing documents doesn't work

  • March 2, 2021
  • 3 replies
  • 20408 views

I used to use Acrobat Reader to sign my documents. Now I own Acrobat Pro DC and signing is not possible anymore. When I click on the Signature button it just doesn't do anything. Can you help?

    This topic has been closed for replies.

    3 replies

    T
    toca31927368ylwx
    Participant
    August 28, 2023

    Hi Brother.,. As I referenced I got it from Adobe support and its works. You can open a case with an Adobe specialist and request his help. Additionally, you can confirm the connection utilizing Sandbox or related.

    P
    Praveen22844146r7dr
    Participant
    May 18, 2023

    Finally, the fix is here
    ---------------------------

    As advised by Adobe support, the Acrobat Pro DC 64bit version still required some optimization , so he sent me the link for 32-bit and I tried, it's working perfectly. Link below.
    https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.zip



      B
      beavb20151900
      Participant
      May 31, 2023

      I have the same problem, can someone from Adobe @akanchhas17094428 confirm that Praveen is supplying the correct solution? I am hesitant to download an unknown link.

        P
        Praveen22844146r7dr
        Participant
        May 31, 2023

        Hello Bro.,. As I mentioned I got it from Adobe support & its works. You can open a case with an Adobe agent and ask for his assistance. Also, you can verify the link using Sandbox or related.

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        March 2, 2021

        Hi Amit,

         

        As described above, Signing is not possible anymore. When clicking on the signature button it just not doing anything. There are a few things you need to check:

        1- It could be possible, document security doesn't allow you to sign it. Open PDF>right click (Ctrl+D)> Document properties>Security>Signing

        2- To apply signature, which option do you select. Certificate signature or Fill & Sign for simple signing?

        3- If you can't sign any PDF, then make sure your application is up-to-date. Reboot the system first then Open Acrobat>help>check for update>close and reopen app.

         

        Let us know if it makes any progress. 

         

        Thanks,

        Akanchha

        A
        AmitloafAuthor
        Participant
        March 2, 2021

        Security says Allowed. Also - I can't do it for any documet.

        I'm using the "Sign documents by typing or drawing a signature" button: 

        This button just doesn't do anything. In adobe reader it was working great.

        I updated the app and it still doesn't work. Also tried to reinstall.

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