Participating Frequently

Question

Since last automatic release update of acrobat DC (15.023.20053 ) ,

Forum|Forum|9 years ago
January 14, 2017
4 replies
4910 views

I am not able anymore to create/modify/sign on / .... => to do anything with my pdf.

Error Popup : ?RunInsideAppSandBox@LinguisticManager@devtech@@SAXXZ can not be found in library of dynamic links C:\Program Files (X86)\Adobe\Acrobat DC\Acrobat\Plug_ins\Spelling.api

When I try to go through Creative Cloud Appplications, it works !? . But it's not affordable because I used to choose my pdf files from Windows Explorer and then to launch Acrobat from there... And moreover, I am not sure that it works when my computer is offline...

Could you please raise that error upstream, in order a fix to be delivered ASAP ?

Note : I tested on my 2 computers ( Windows 10, and Windows 7 ), it crashed as well on both ...

Thank you

This topic has been closed for replies.

M

Mik.

Participant

Had the same issue here, no hint found here helped. Had the wrong version for that dll. Deinstalling Acrobat and the reader app and after that deleting the program folders, then reinstalling acrobat fixed it.

S

scb523

Participant

For what it's worth, I had the exact same error earier this week. I uninstalled Acrobat via CC, did a system scan, reboot, reinstalled and haven't had an issue since.

M

Mohd Amish

Adobe Employee

Sorry about your problem. Please let us know the following information to reproduce/isolate it at our end:

1) File version of: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeLinguistic.dll

2) Is a reboot pending on your machine? If yes, please reboot the machine and try again.

3) What other Adobe products are installed on your machine?

4) Please elaborate further on this:

When I try to go through Creative Cloud Appplications, it works !? . But it's not affordable because I used to choose my pdf files from Windows Explorer and then to launch Acrobat from there... And moreover, I am not sure that it works when my computer is offline...

Does it mean that if you first launch Acrobat DC through Creative Cloud and then open a pdf file from Acrobat File-> menu it works fine but if you double click a pdf file in Windows explorer to open in Acrobat DC it does not work?

Or the behavior which you see is something different than our understanding?

charlieo39376458

Participant

I too am having the same problem since the last update.

1) File version of: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeLinguistic.dll

9.0.0.21565

2) Is a reboot pending on your machine? If yes, please reboot the machine and try again.

No reboot pending

3) What other Adobe products are installed on your machine?

Reader 11.0

Creative Cloud

4) Please elaborate further on this:

M

Mohd Amish

Adobe Employee

Looks like AdobeLinguistic.dll file is not updated on your machine.

Please let me know the Product version of Acrobat DC installed on your machine.

If it is 15.023.20053 or higher, how did you apply the update? Automatic update or through "Help-> Check for updates" or some other way?

Please share the following updater logs, so that we can check why the file is not updated:

Go to %temp% directory and share files:

AdobeARM.log

AdobeARM_NotLocked.log

Also, go to C:\Windows\temp directory and share files:

AdobeARM.log

AdobeARM_NotLocked.log

Also, please send a copy of this file "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeLinguistic.dll" (rename the file to .txt)

Please send these files to my email id (shared via private message).

Thank you for your help.

G

gkaiseril

Inspiring

This is a User2User forum so we may not be able to address your issue and we certainly cannot fix Acrobat.

You should use the feature/bug report page for this issue and contact Adobe Acrobat support.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded