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DarrylCarlson
Inspiring
September 17, 2018
Answered

Single Key Accelerators Don't Work When Acrobat Starts

  • September 17, 2018
  • 2 replies
  • 2977 views

This issue has been around since 2011 and I'm finding it difficult to believe there hasn't been a fix so I'll put this out on the forum. I use single key accelerators extensively in Acrobat for zooming, creating text boxes etc...  When I open a PDF the single key accelerators don't work until I choose a different tool from the hand tool that is automatically selected when I open a PDF.  Yes, I have the checkbox selected in Preferences. This issue has existed on my last (2) computers - each build from scratch so not a "transferred" registry issue.  This issue has been present in ALL upgrades of Acrobat DC and I'm on the current version.

Another solution someone posted in 2011 was to right-click on the document to reveal the context sensitive menu and then left click outside the menu and PRESTO! the single key accelerators work.

My point is that for the monthly fee I pay for the entire CC suite, these issues known issues should be fixed.  As I said, perhaps I've missed the solution in the forums so if you can point me in the right direction, I'd be sincerely appreciative.

Thanks,

Darryl Carlson

This topic has been closed for replies.
Correct answer DarrylCarlson

Hi Darryl,

Could you try deleting Acrobat folder in the following location after closing Acrobat,

C:\Users\your username\AppData\Roaming\Adobe\Acrobat

Relaunch Acrobat and check.

-Shivam


That worked.  Thanks for the help

Thanks,

Darryl Carlson

[personal info. removed by moderator]

2 replies

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DarrylCarlsonAuthor
Inspiring
September 20, 2018

NOTE: You will lose any custom stamps you have and will need to set them up again.

D
DarrylCarlsonAuthor
Inspiring
September 20, 2018

If I open Acrobat first, then open the document, everything works fine.  If I don't have the application open, and just double-click on a PDF to open it, the problem persists.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 24, 2018

Hi Darryl,

Could you try deleting Acrobat folder under C:\Users\your username\ (mentioned above), then uninstall Acrobat by right-clicking start menu > apps & features > click Acrobat DC > uninstall.

Reboot the machine.

Install Acrobat DC from here: Download Acrobat DC installer for Enterprise term or VIP license

Reboot the machine after installation and check.

-Shivam

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    September 18, 2018

    Hi Darryl Carlson,

    As per the issue description mentioned above, single key accelerators are not working in Acrobat, is that correct?

    Could you confirm the dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

    Also try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

    Let us know if you need any help.

    Shivam

    D
    DarrylCarlsonAuthor
    Inspiring
    September 18, 2018

    Shivam,

    Here is the information you requested about my system.  I ran the repair and still have the same issue

    Thanks,

    Darryl Carlson

    [personal info. removed by moderator]

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    September 19, 2018

    Hi Darryl,

    I was unable to see the information you shared. Could you check if you are running the latest version of Acrobat using "Check for updates" option under "Help" menu. You may also download updates from here: Adobe software and product updates

    Also,  try replicating the issue in a new user account by clicking on the Start button > control panel > add or remove user accounts > create a new account. Login into that account, launch Acrobat from there and check. ( for windows ).

    -Shivam

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