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Exigent329120552xj6
June 10, 2026
Question

Snapshot tool lost functionality

  • June 10, 2026
  • 1 reply
  • 6 views

With recent updates, we have found that the snapshot tool has lost certain functionality.

 

Previously, when our staff would use the tool, it would hilight the area blue, and from there we can zoom/adjust as necessary to get the exact screenshot we were looking for. The zooming was critical as it would maintain a high resolution when copy and pasting.

 

Now, the tool automatically copies to the clipboard after highlighting with no ability to adjust the highlighted area like previously before. Now when zooming in and trying to screenshot, they are incredibly low resolution, even after adjusting the snapshot PPI in the settings. This is the same case when switching to the “old” version of Acrobat. 

Please bring back the functionality or at least an option to enable it, it is a CRITICAL part of our workflow that has been taken away with no warning or alternative provided. 

    1 reply

    Meenakshi0101
    Community Manager
    Community Manager
    June 10, 2026

    Hi Exigent329120552xj6,


    Thank you for reaching out and sorry for the trouble caused.


    This has already been reported to the team. We will update you with more information, once we hear from them.

    We appreciate your patience.


    Thanks,

    Meenakshi