Question

Snapshot tool lost functionality

Forum|Forum|2 months ago
June 10, 2026
6 replies
102 views

With recent updates, we have found that the snapshot tool has lost certain functionality.

Previously, when our staff would use the tool, it would hilight the area blue, and from there we can zoom/adjust as necessary to get the exact screenshot we were looking for. The zooming was critical as it would maintain a high resolution when copy and pasting.

Now, the tool automatically copies to the clipboard after highlighting with no ability to adjust the highlighted area like previously before. Now when zooming in and trying to screenshot, they are incredibly low resolution, even after adjusting the snapshot PPI in the settings. This is the same case when switching to the “old” version of Acrobat.

Please bring back the functionality or at least an option to enable it, it is a CRITICAL part of our workflow that has been taken away with no warning or alternative provided.

K

Kelly35329788w1wa

Participating Frequently

I’ve just had the same issue. The functionality of the snapshot tool is now DESTROYED.

What is more, this functionality is the only reason I was insisting my employer pay for Adobe Pro.

If I cannot take snapshots of high resolution images to transfer into powerpoints, I might as well use the free snip software in windows!

ANYWAY: at least, there is a way back past this latest mess. The instructions provided below do at least work (I detest the way they call it a legacy tool, when it worked perfectly and didn’t need to be messed with. Unbelievable).

See below:

To switch back to the legacy Snapshot tool that supports direct printing on Windows, select Menu > Preferences > General, deselect Open snapshot for markup, and then select OK.

Amal Jaiswal

Community Manager

Hi @Kelly35329788w1wa ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

A couple of quick questions: now that you've switched back to the legacy Snapshot tool, is the low-resolution issue gone too, or does it still show up when you zoom in? And what Acrobat version and OS are you on? That'll tell us whether this fully sorts things out for you or whether there's a separate issue still going on with resolution.

The steps you posted match Adobe's own documentation, so it's a solid workaround for anyone else hitting this: go to Menu > Preferences > General, uncheck "Open snapshot for markup," then click OK. There's more detail on this, including how the print option works in the new Snapshot experience, here: Unable to print selected area using the snapshot tool.

Let us know how the resolution looks once you're on the legacy tool.

~Amal

K

Kelly35329788w1wa

Participating Frequently

Amal, the “legacy” tool, as you so quaintly put it, otherwise known as ‘the tool that worked fine before Adobe buggered it up” is now working fine again.

I just don’t understand why they would wreck a perfectly good piece of functionality!

The steps to fix it do work, but we shouldn’t be having to take time out to research and implement fixes in the first place.

I know you’re only the messenger, but for crying out loud, why don’t they leave things alone if they work well? Sigh.

Meenakshi0101

Community Manager

Hi Exigent329120552xj6,

Thank you for reaching out and sorry for the trouble caused.

This has already been reported to the team. We will update you with more information, once we hear from them.

We appreciate your patience.

Thanks,

Meenakshi

Meenakshi0101

Community Manager

Hi Exigent329120552xj6,

We appreciate your patience so far.

You can now print from the modern snapshot tool. Please refer to the information provided in the following help document on how you can use the print option in the modern snapshot experience: Unable to print selected area using the snapshot tool.

If you would prefer to revert to the legacy snapshot tool that supports direct printing on Windows, please follow these steps (Also mentioned in the help article under the Note section):

In Acrobat, go to Menu > Preferences
Under the General category, unmark the option “Open snapshot for markup”.
Click on the Ok button at the bottom of the preferences window to save the changes.

Let us know if the information helps.

Thanks,

Meenakshi

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