Solution for Retina Display issues with Acrobat 11.0.04

Hi,

There seems to be a problem some users experience upgrading to Acrobat 11.0.04 on Mac Book Pro's that support Retina Display.

In certain cases, Acrobat still runs in low definition and the setting "Open in Low Resolution" is checked and grayed-out (can't be changed).

One cause we've identified is a preference file that is not updated in certain cases and prevents the system from letting Acrobat running in Retina Display mode.

To fix it you can try this:

1. Uninstall Acrobat 11
2. Remove Library/Preferences/com.adobe.PDFAdminSettings.plist
3. Install Acrobat 11 again
4. Use Help/update to upgrade to 11.0.4

One of the knwon workflows is upgrading from a previous version of Acrobat that had been installed before a system upgrade, or from an old version of Acrobat such as 9 that is not supported on Mac OS 10.8.

Please share your experience here and let us know if doesn't solve your issue. We'll contact you case by case if needed, to make sure you can have Acrobat run in high definition.

Thanks,

Luc