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Peter385709551mlo
Participant
January 17, 2025
Question

Some QR codes aren't being shown in PDF files

  • January 17, 2025
  • 3 replies
  • 1605 views

Hi,

 

Within some PDF documents, I can't see the QR code and it gives me the following error message:

 

"Insufficient data for an image."

 

I can click on learn more, and it'll show me a few steps I can take to try to resolve the issue, but none of these steps seem to help. (update Adobe, change a few settings etc.)

 

If I open the same file on Adobe Acrobat (non-pro version), it works fine and I can see the QR code.

 

But with Adobe Acrobat Pro, I can't see the QR code.

 

The only difference I can find where the QR code does show, is the file size, but the difference is very small; 35KB~

 

Please advise/assist.

 

Kind regards,

Peter

    3 replies

    P
    Peter385709551mloAuthor
    Participant
    February 5, 2025

    Hello,

     

    Thank you for replying. I have tried the above solutions, but the problem still persists sadly.

     

    Please see attachments for one of the files I am experiencing issues with.

     

    My adobe acrobat pro version is: 2024.005.20399

     

    Many thanks for your assistance.


    Kind regards,

    Peter

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 6, 2025

    Hi @Peter385709551mlo,

     

    Hope you are doing well. Sorry for the delayed response.

     

    We are live with a new update (2025.001.20577) which has multiple stability and performance enhancements.

     

    Would you mind updating the app to the latest version and letting us know if the issue is fixed for you?

    To do so, go to Menu > Help > Check for Updates.


    Regards,
    Souvik.

    R
    Adobe Employee
    ravinderg62643219
    Adobe Employee
    February 4, 2025

    Hi @Peter385709551mlo 

     

    Would it be possible for you to share any test pdf where QR code is not showing proerly for investigation.

    Please also share the Adobe Acrobat version you have

     

    Regards

    Ravi

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 30, 2025

    Hello,

     

    I hope you're doing well, and we apologize for the delayed response and the trouble.

     

    Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
    For more information, see this: https://adobe.ly/4hcprty.

     

    You can also try the solution shared in this article: https://adobe.ly/3WG2wi7

    Also, Check the Barcode Field Properties in Acrobat. For more info on this, see this article: https://adobe.ly/3WETPVi

     

    Adjust PDF Viewing Settings: Sometimes, display issues can arise from specific settings in Adobe Acrobat or Reader. For instance, turning off the 'Smooth Line Art' option can resolve problems where lines or graphics don't render correctly. To do this:

    • Open Acrobat or Reader.
    • Navigate to Edit > Preferences (Windows) or Acrobat > Preferences (Mac).
    • Select the 'Page Display' category.
    • Uncheck the 'Smooth Line Art' option.
    • Click 'OK' to apply the changes.

    More information on this adjustment can be found here: https://adobe.ly/4heC9YZ

     

    I hope this helps.

    Thanks,

    Anand Sri.

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