"Something went wrong" error when sending for signature in Adobe Sign

I even got a “something’s gone wrong” in my attempt to reply here! LOLOL

I’ve been trying through website.

It’s happening with every document.

I’ve tried to send it on Edge and Firefox.

I’ve cleared my cache and cookies.

I’ve signed out and back in.

I see several previous issues similar to this have been reported over the past few days. 

​Hi @Sally37238004ofbz ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

A couple of quick things that'll help pin this down:

1. Are you sending from the Acrobat Sign website, the desktop Acrobat app, or a mobile app?

2. Does this happen with every document you try to send, or just one specific file (and if it's one file, what type and roughly how big is it)?

3. Have you tried a different browser or an incognito/private window, or restarting the Acrobat desktop app, since the error started?

To check any outage for Adobe Sign it's worth checking https://adobe.ly/4zi3hiT for any active incident before troubleshooting further if there's one listed for Acrobat Sign, the fix is just to wait it out.

If status looks clear, the generic "something went wrong" error is usually tied to the browser cache/session rather than the file itself, so it's worth:

• Clearing your browser cache and cookies for Adobe , or trying a different browser/incognito window

• Signing out of Acrobat Sign and back in

• If you're on the desktop app, closing and reopening it (or checking Help > Check for updates in case there's a pending update)

Let us know how you're sending and what you've already tried, and we'll take it from there.

 ~Amal