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kelovlyn
kelovlyn
Participant
May 29, 2020
Question

Starred and recent files list empty/missing

  • May 29, 2020
  • 12 replies
  • 15297 views

At least once a week my starred files and recently opened files list is cleared without me asking it to be cleared. Today I opened Acrobat Pro DC to start work and the files were there then they just vanished. I use the same base files every day, and it is starting to get annoying to have to go back and set up my starred files again for easy access. My recent files list is set to 100 so I'm not sure why they keep disappearing. Is there a setting somewhere that clears the list automatically that I can turn off? Or if I get logged out does it clear my starred files? Thank you for suggestions!

    12 replies

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    C
    Adobe Employee
    CharuKarwa
    Adobe Employee
    May 30, 2020

    Hi,

    Sorry for the inconvenience. 

    There are few things that I would like to know to understand the problem better

    1. Please update to the latest build, and share build info (Help -> About Adobe Acrobat DC)

    2. Has this started happening recently, recent and starred getting cleared?
    3. Does this happen mostly when you have leave your app unused for sometime?

     

    And yes you mentioned that correctly, due to security reasons, we do clear recent when user signs-out. 

    It would be great if you can share the snapshot of the problem here.

     

    Thanks,
    Charu Karwa

      L
      Lyndsey Lyndsey
      Participant
      February 22, 2022

      I'm also having this issue - this is the latest thread I could find. Answers to your questions:

       

      1. Please update to the latest build, and share build info (Help -> About Adobe Acrobat DC) - Already up to date.

      2. Has this started happening recently, recent and starred getting cleared? Started happening sometime in 2021.
      3. Does this happen mostly when you have leave your app unused for sometime? I am using the app several times a week.

       

      Additional info:

      • When I initially go to view recent files (File > Open Recent Files...) there is a list, but it is not accurate. I'll click to view all, get the full screen with thumbnails, then it completely disappears after a few seconds. There is an error somewhere.
      • This is occuring in InDesign and Photoshop as well.

       

        ~graffiti
        ~graffiti
        Legend
        May 29, 2020

        Moving to Acrobat forum.

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